B2 Supervisor Repair Processes Job Listing at Norfolk Southern in Atlanta, GA (Job ID 1322335900)

Description

Requisition 39148: B2 Supervisor Repair Processes 

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Primary Purpose:
Reviews and processes work orders submitted by repair vendors for the maintenance and repair of Norfolk Southern assets and other fleets as required by commercial or industry contract.
 
Principal Duties:
•    Ensures work orders that require approval or purchase orders are  reviewed for proper repair, coding, and documentation.
•    Issues purchase orders to vendors as required in the intermodal  maintenance support system.
•    Communicates with equipment owners for repair approvals as required by  industry rules and commercial contracts.
•    Supports manager with decommissioning of NS assets.
•    Coordinates with NS terminals, motor carrier customers, and repair  vendors when road service issues require escalation.
•    Demonstrates professional and courteous handling of customer  inquiries and complaints while adapting and responding to demanding  situations including customer dissatisfaction.
•    Provides excellent customer service through handling and monitoring of communications to customers through SalesForce.
Job Related Experience:
Minimum Level:  1-2 years
Preferred Level:  2-3 years
 
Education:
Preferred Level:  Bachelor's Degree
Preferred Majors:  None listed
 
Technical Skills:
•    Knowledge of chassis and container repair practices, methods, and  guidelines
•    Terminal operating system (SIMS/OPTCS)
•    Intermodal maintenance support system
•    MS Word/Word Processing
•    TYES/Yellowsheet
•    MS Excel/Spreadsheets
•    MS Access/Database Development
•    SAP
•    SalesForce (ConnectNS)
 
Skills and Abilities:
•    Analyzing Problems
•    Decision Making
•    Communication Skills
•    Planning and Organizing
•    Developing Employees
Career Path:
Predecessor Jobs:
      - Customer Service Representative
      - Supervisor Customer Service Operations
      - Exception Logistics Specialist
      - Various Positions in Integrated Data Solutions
      - Internal Audit
      - Transportation
      - Mechanical
 
Future Jobs:
      - Asst Mgr Telemetry
     - Asst Mgr Road Equipment
     - Asst Mgr Field Support
     - Asst Mgr Intermodal Billing Processes
     - Asst Mgr Intermodal Billing

Company Overview

Since 1827, Norfolk Southern Corporation (NYSE: NSC) and its predecessor companies have safely moved the goods and materials that drive the U.S. economy. Today, it operates a customer-centric and operations-driven freight transportation network. Committed to furthering sustainability, Norfolk Southern helps its customers avoid 15 million tons of yearly carbon emissions by shipping via rail. Its dedicated team members deliver more than 7 million carloads annually, from agriculture to consumer goods, and is the largest rail shipper of auto products and metals in North America. Norfolk Southern also has the most extensive intermodal network in the eastern U.S., serving a majority of the country's population and manufacturing base, with connections to every major container port on the Atlantic coast as well as the Gulf of Mexico and Great Lakes. Learn more by visiting www.NorfolkSouthern.com.

At Norfolk Southern, we believe in celebrating our individuality. By leveraging the unique backgrounds and viewpoints of our employees, we can create a culture of innovation, respect, and inclusion. We know that employees thrive in a workplace where differing viewpoints, ideas, and experiences are freely shared and valued. As such, we encourage all employees to contribute their distinctive skills and capabilities to our organization.

Equal employment opportunities are available to all applicants regardless of race, color, religion, age, sex, national origin, disability status, genetic information, veteran status, sexual orientation, and gender identity. Together, we power progress.