General Supervisor Wayside Detection Job Listing at Norfolk Southern in Atlanta, GA (Job ID 1295189300)

Description

Requisition 38735: B3 General Supervisor Wayside Detection 

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Primary Purpose:
Norfolk Southern Railroad utilizes a sophisticated network of track side detectors to monitor the health of trains and freight cars as they traverse the system. Each of these specialized wayside devices measure key areas of equipment performance and health to include; wheel impacts, equipment imbalances, worn wheel profiles, freight car and locomotive truck geometry, hot wheels, hot roller bearings and even advanced imaging detection of defects while trains pass at track speeds. These Wayside Detectors feed internal systems that are monitored by Wayside Detection Analysts and Wayside Operations Carman who take proactive actions to remedy train and equipment health concerns during the course of the trip.  

The General Supervisor Wayside Detection is responsible for leading a shift of Wayside Analysts and Carman within the Network Operations Center.  General Supervisors will ensure Analysts and Carman on their team utilize all available resources to provide accurate real time troubleshooting, tickets and artifacts, coordination, research and escalation of any Wayside Detection related incidents to determine root cause and safely mitigate hazards and minimize train delays.

Principal Duties:
•    Adheres to triggers and escalations of system or component issues that cause train delays or result in reportable incidents; manages up and across the organization
•    Audits shift Analyst compliance of Wayside Desk Operating Rules and Procedures
•    Ensure continuous development and training of Analysts and Carman in handling various alarms and alerts as well as derailment analysis interpretation
•    Performs incident analysis and shift report outs as may be required
•    Ensures team exhibits professional interdepartmental interactions with Transportation and field Mechanical forces to ensure safe, effective and cohesive handling of issues discovered through the wayside detector network
•    Ensures shift analyst well-being by planning and coordinating break periods.
•    Exhibits expert level knowledge of proper interpretation of Wayside Detector system outputs, data and metrics
•    Ensures team is cultivating collaborative relationships with train crews, C&S field forces, NOC, and Mechanical teams
•    Attends and actively engages in monthly supervisor meetings to drive productivity, safety and efficiency 

Job Related Experience:
•    Minimum Level:  1-2 years
•    Preferred Level:  3-5+ years

Education:
•    Preferred Level:  Bachelor's Degree (BS)
•    Preferred Majors: Engineering, Computer Science, Mathematics, Statistics, Business (any)

Technical Skills:
•    MS Office 365
•    Experienced user for all Wayside utilized internal applications for support (Wayside Diagnostic System (WDS), Remedy, PTCMon, UTCS, MainFrame, TYES, LMIS, Power Apps etc.)
•    Technically proficient in use and proper analysis of Wayside Detector data from all genres of detectors in use by NS to include Machine Vision technology
•    Technically proficient in analysis of HBD Kt and Ke value metrics in the forecasting and handling of line of road trending bearing performance. 
•    Advanced level of knowledge regarding NS Operating Rules and Practices
•    Knowledge of system hazards and applicable remediation
•    Knowledge of train operations and practices associated with Wayside Detectors
•    Detailed knowledge and understanding of Wayside Standard Operating Procedures
•    Advanced level knowledge for Freight Car Mechanical Components and Operations

Skills and Abilities:
•    Agile problem solver, performs technical analysis to direct corrective action
•    Engenders trust and drives alignment of team to program to departmental and corporate goals
•    Driven team building and technical training capabilities
•    Powerful communicator
•    Poise under stress
•    Collaborates and builds relationships
•    Excellent technical detail & documentation abilities
•    Seeks opportunities for growth, improvement, and continuous progress
•    Effective communicator that empowers team
•    Safety Driven Focus

Career Path:
•    Predecessor Jobs: Wayside Detection Analyst, Wayside Operations Carman, Analyst Digital Train Inspection
•    Future Jobs: Senior General Supervisor Wayside Detection, Senior General Supervisor, Engineer Digital Train Inspection

•    Environment: Office
•    Shift Work: Yes
•    On-Call: Yes
•    Weekend Work: Yes
•    Travel Required: No

Company Overview

Since 1827, Norfolk Southern Corporation (NYSE: NSC) and its predecessor companies have safely moved the goods and materials that drive the U.S. economy. Today, it operates a customer-centric and operations-driven freight transportation network. Committed to furthering sustainability, Norfolk Southern helps its customers avoid 15 million tons of yearly carbon emissions by shipping via rail. Its dedicated team members deliver more than 7 million carloads annually, from agriculture to consumer goods, and is the largest rail shipper of auto products and metals in North America. Norfolk Southern also has the most extensive intermodal network in the eastern U.S., serving a majority of the country's population and manufacturing base, with connections to every major container port on the Atlantic coast as well as the Gulf of Mexico and Great Lakes. Learn more by visiting www.NorfolkSouthern.com.

At Norfolk Southern, we believe in celebrating our individuality. By leveraging the unique backgrounds and viewpoints of our employees, we can create a culture of innovation, respect, and inclusion. We know that employees thrive in a workplace where differing viewpoints, ideas, and experiences are freely shared and valued. As such, we encourage all employees to contribute their distinctive skills and capabilities to our organization.

Equal employment opportunities are available to all applicants regardless of race, color, religion, age, sex, national origin, disability status, genetic information, veteran status, sexual orientation, and gender identity. Together, we power progress.