Manager - Learning & Development Job Listing at Norfolk Southern in Atlanta, GA (Job ID 1304248200)

Description

Requisition 38878: B5 - Manager - Learning & Development 

Please note, applying for a position outside of your department will require a departmental release.

A resume helps you stand out to hiring managers and recruiters; your resume communicates your experience and your brand. While it is not required, we encourage you to include an up-to-date resume along with a  job application to give you the best opportunity to be considered. A complete resume helps us to better understand your unique  background, relevant experiences, and passions. We look forward to learning about you.

Position Overview:

In this high-impact role, you will design, scale, and lead employee development initiatives, partnering with leaders across multiple departments to tailor training to each team's needs. The ideal candidate is a collaborative leader passionate about building programs, fostering talent, and working closely with the business. Ultimately, this role ensures our training programs promote Norfolk Southern's values and encourages top talent to build long-term careers with the company. 

Key Responsibilities:

• Program Design & Enhancement: Design, refine, and scale development programs, including management trainee programs, across various departments. Ensure each program track is comprehensive, consistent, and aligned with NS's business goals, while allowing for department-specific customization and growth. 

• Cross-Functional Collaboration: Partner with various departmental stakeholders (e.g., Transportation, Mechanical, Commercial, Finance) to tailor training programs to each function's unique needs. Work closely with business leaders and subject matter experts to align program content with real-world challenges and objectives. 

• Trainee Monitoring & Support: Monitor, evaluate, and support program participants, including management trainees, throughout their development journey. Conduct regular check-ins and mentorship sessions, evaluate performance and progress, and provide resources or coaching to ensure each trainee's success from onboarding through program completion. 

• Collaboration: Collaborate with key stakeholders and training teams – including Talent Acquisition, Learning & Development, HR Business Partners, and the Norfolk Southern Training Center – to integrate trainee programs with broader talent strategies. Ensure a smooth onboarding experience that transitions seamlessly into ongoing development, leveraging each HR function's expertise (recruiting, curriculum design, career planning, etc.) for program excellence. 

• Partnership: Work closely with frontline managers and supervisors to align training content with on-the-ground realities and safety practices, growing strategic relationship across the organization. 

• Future Program Development: Play a lead role in shaping future talent development initiatives. Using insights from current trainee programs, propose and develop new learning pathways, leadership development programs, or continuous education initiatives that will support employee growth at later career stages and build a robust leadership pipeline for Norfolk Southern. 

• Performance Metrics & Continuous Improvement: Define and track key program success metrics to drive continuous improvement. Measure outcomes such as training completion rates, trainee retention rates, and trainee satisfaction scores from program feedback surveys. Analyze these metrics to evaluate program effectiveness and implement enhancements, ensuring a high level of trainee engagement and program quality.  

Qualifications and Experience 

• Education:
  • Bachelor's degree or equivalent work experience.
• Professional Experience: Approximately 3-5+ years of experience in talent development, learning & development, training program management, or experience in a leadership role with exposure to employee training and development. 
• Stakeholder & Leadership Skills: Excellent communication and interpersonal skills with a talent for building relationships across all levels of an organization. Proven ability to partner with business leaders and cross-functional teams to achieve shared goals. Experience working closely with Operations or field teams is a plus (bringing an understanding of frontline workforce needs).
• Analytical & Continuous Improvement Mindset: Comfortable using data and feedback to evaluate program success and inform decisions. Familiarity with training KPIs (e.g., satisfaction scores, retention rates, completion rates) and experience leveraging these metrics to refine programs is highly valued.
• Passion for Talent Development: A genuine enthusiasm for developing early-career talent and helping others grow. Demonstrated initiative in fostering a culture of learning and continuous improvement. Leadership or mentoring experience (formally or informally) is preferred. 

Company Overview

Since 1827, Norfolk Southern Corporation (NYSE: NSC) and its predecessor companies have safely moved the goods and materials that drive the U.S. economy. Today, it operates a customer-centric and operations-driven freight transportation network. Committed to furthering sustainability, Norfolk Southern helps its customers avoid 15 million tons of yearly carbon emissions by shipping via rail. Its dedicated team members deliver more than 7 million carloads annually, from agriculture to consumer goods, and is the largest rail shipper of auto products and metals in North America. Norfolk Southern also has the most extensive intermodal network in the eastern U.S., serving a majority of the country's population and manufacturing base, with connections to every major container port on the Atlantic coast as well as the Gulf of Mexico and Great Lakes. Learn more by visiting www.NorfolkSouthern.com.

At Norfolk Southern, we believe in celebrating our individuality. By leveraging the unique backgrounds and viewpoints of our employees, we can create a culture of innovation, respect, and inclusion. We know that employees thrive in a workplace where differing viewpoints, ideas, and experiences are freely shared and valued. As such, we encourage all employees to contribute their distinctive skills and capabilities to our organization.

Equal employment opportunities are available to all applicants regardless of race, color, religion, age, sex, national origin, disability status, genetic information, veteran status, sexual orientation, and gender identity. Together, we power progress.