Network Administrator I - Tech Services Department (2024-25) Job Listing at Oakland Unified School District in Oakland, CA (Job ID 19067)

Description

BASIC FUNCTION:  With limited supervision, perform complex technical duties related to the maintenance and support of distributed computer networks, installing related hardware, software, and peripheral equipment; troubleshoot and administer central network systems.  

REPRESENTATIVE DUTIES: (Incumbents may perform any combination of the essential functions shown below. This position description is not intended to be an exhaustive list of all duties, knowledge, or abilities associated with this classification, but is intended to reflect the principal job elements accurately.)

ESSENTIAL FUNCTIONS:

• Handle the administration of a local area network and related maintenance of the application and operating system including data back-up and recovery.
• Configure, maintain, and support Cisco switching VOIP infrastructure across multiple enterprise environments and client locations both remotely and on-site.
• Perform basic administration and troubleshooting of Active Directory environments (user and computer accounts, group policies, scripting, permissions, DNS, DHCP, endpoint management, etc...).
• Perform basic configurations on server infrastructures (mixed virtualized and physical environments).
• Provide technical support to endpoint devices.
• Provide specialized user support services including the timely diagnosis and resolution of problems and malfunctions in computer applications. 
• Research and evaluate computer and network software and hardware to determine their utility. 
• Monitor the network to ensure reliability and availability. 
• Assist in optimizing computer and network performance. 
• Identify problem sources to resolve hardware and software failures and malfunctions. 
• Document problems relating to hardware, software, and networks, resolving them independently or referring them to appropriate staff or outside vendors as needed. 
• Participate in training and retraining of users as required. 
• Perform setup and installation of computers, networks, phones, printers, peripherals, and software for users. 
• Prepare hardware, software, and procedural documentation. 
• Work cooperatively with other department staff in assisting and resolving user technical problems. 
• Maintain current knowledge as provided by the District of technological advances in computers and peripheral equipment, software, operating systems, and networks.  
• Administer the District's email system, virus protection, filtering and data backup and restoration.  
• Work with and assist Network Engineer in the development and implementation of new server and Network systems.  
• Perform related duties as assigned.  

QUALIFICATIONS:

The District determines whether a candidate is qualified based on fulfillment of prerequisites, relevant work experience, ability to perform the essential functions, reference checks, effective interpersonal and communication skills demonstrated by interview performance and/or writing samples, and achievement on performance-based assessments (if applicable) that demonstrate the candidate possesses the requisite knowledge, skills and abilities.  Meeting prerequisites only satisfies the initial screening process and does not indicate the candidate is qualified to perform the essential functions of the position.

KNOWLEDGE OF:

• Intermediate knowledge of one or more of the following software environments: Microsoft, Apple, Google
• Centralized management systems, policies, procedures, and best practices
• Advanced trouble-shooting skills
• Network Operating Systems including Microsoft Windows, Linux, macOS, and Chrome OS
• Experience with endpoint and user management solutions, i.e., SSCM, Jamf, Google Admin Console, etc… 
• Software evaluation, selection, packaging, and distribution
• Administration of Cisco Unified Communications
• TCP/IP including sub-netting and routing
• Basic Cisco IOS configuration
• User training and support

ABILITY TO:

• Administer and troubleshoot wide area network technologies
• Analyze and evaluate instructional and office technology problems and advise solutions
• Train staff to run systems; identify and solve problems, and apply new developments in technology
• Develop training materials and facilitate staff training on instructional and office technology
• Communicate effectively and successfully both orally and in writing
• Interact well with inter and intra-office personnel and outside agents
• Analyze, solve and complete tasks independently with minimal supervision
• Transport computer equipment weighing up to fifty pounds to and from various locations; and other duties as assigned

PREREQUISITES

• Bachelor Degree or its equivalent required (2 years of similar and relevant work level experience = 1 year of college). A combination of experience and education may be used to meet the Bachelor Degree requirement; however, the work experience years used to qualify for the Bachelor Degree requirement cannot be used to meet the work requirement.
• One (1) year of related professional experience
• At least one of the following certifications is preferred: MCSE, CCNA, MCP, or MCSA
• Valid California Driver's License

PRE-EMPLOYMENT PROCESS:

Employment eligibility will include fingerprints, tuberculosis and/or other employment clearance

WORKING CONDITIONS

ENVIRONMENT:

Office and diverse school site environments; driving a vehicle to conduct work; fast-paced work; constant interruptions

PHYSICAL REQUIREMENTS:

Consistent mental alertness; sitting or standing for extended periods of time; lifting, carrying, pushing, and pulling objects up to 30 pounds, occasionally 30+ pounds; bending and twisting at the waist, reaching overhead, above the shoulders and horizontally; dexterity of both hands and fingers while performing duties; seeing to read, write and use the computer; hearing and speaking to exchange information, in person or on the telephone, and make presentations.

NON-DISCRIMINATION POLICY:

The Oakland Unified School District does not discriminate in any program, activity, or in employment on the basis of actual or perceived race, religion, color, national origin, ancestry, age, marital status, pregnancy, physical or mental disability, medical condition, genetic information, veteran status, gender, sex, or sexual orientation.