Description
FIRST POSTING TO ENROLLED ONEIDA TRIBAL MEMBERS ONLY
After successful completion of the probationary period, employee will receive off probation wage increase.
Summary:
This position is responsible for learning and then assisting other Desktop Support Specialists with the installation and maintenance of the organization's P.C. hardware and related peripherals and support of standard application software.
Responsibilities:
* Assist in the installation, configuration, and maintenance of personal computers, Microsoft networks, file servers, and other related equipment, devices, and systems through training with other Desktop Support Specialists.
* Resolve issues and questions from users having problems with computer applications according to established policies and procedures.
* Assist in the development and maintenance of proper information security best practices and controls for hardware, software, awareness, and data/cloud operations
* Keep abreast of industry trends and new technologies.
* Learn how to maintain the inventory database of PCs and PC related hardware.
* Maintain professional and technical knowledge by conducting research, attending seminars, educational workshops, classes, and conferences; reviewing professional publications; establishing networks; participating in professional societies; conferring with representatives of contracting agencies and related organizations.
Skills:
Essential:
* Ability to work independently and meet strict timelines
* Ability and willingness to provide strong customer service orientation
* Knowledge of a wide range of computer systems software, applications, hardware, networking, and communications
* Ability to conduct research into PC issues and products as required
* Strong written and oral communication skills
* Ability to present ideas in user-friendly language
* Ability to interact and maintain good working relationships with individuals of varying social and cultural backgrounds
* Ability to exercise independent judgment.
Education Requirement - Or A Closely Related Field:
Education with Equivalent Qualifications:
Essential:
* High School Diploma, HSED Diploma or GED Certification wi
Nonessential:
* Associates Degree
Credentials:
Nonessential:
* Must complete Health Insurance Portability and Accountability Act (HIPAA) training within 30 days of employment and annually thereafter.
* IT Industry / Vendor Standard Desktop Certificate. (Ex. CompTIA, Microsoft, or Help Desk Institute (HDI).
Working conditions:
Essential:
* Walk frequently
* Stand frequently
* Bend/stoop frequently
* Kneel frequently
* Crouch frequently
* Crawl frequently
* Sit frequently
* Lift 31-50 pounds occasionally
* Move 31-50 pounds occasionally
* Office setting
* Moderate noise level
* Must be able to work nights, weekends and holidays as needed/required.
* Onsite/Telecommute: It is expected that this position will work a majority of their time in the office, however, may have the ability to occasionally telecommute depending on circumstances and prior approval.
* Proof of immunity or dates of 2 doses of MMR and proof of immunity or dates of 2 doses of Varicella prior to starting in any position within the Oneida Comprehensive Health Division. Any refusal of vaccination(s) or failure to provide proof of immunity may disqualify the applicant.
Experience:
Essential:
* Experience in computer desktop
Nonessential:
* Supporting, installing and maintaining PC's and peripherals.
* Previous experience using and supporting spreadsheet, word processing, and database software.
Other information:
EQUAL EMPLOYMENT OPPORTUNITY STATEMENT - The Oneida Nation does not discriminate based on race, color, national origin, sex, religion, age or disability status in employment or the provision of services. However, individuals of Indian ancestry and Veterans will be given preference by law in employment.
Continuation of this position is contingent upon funding allocations.
Must maintain strict security, confidentiality, and quality to meet professional standards of the department.
Must adhere to all Oneida Nation Personnel Policies and Procedures, Oneida Nation Standard Operating Procedures, and Area and Program Strategic Plans and Policies.
Must pass a background check to meet Employment Eligibility Requirements. If applicable, must pass a background check to meet Oneida Nation/State Compact and/or Oneida Nation Gaming Ordinance, and may be required to obtain a temporary license and/or Gaming license as a condition of employment.
Must be willing and able to obtain additional related education and training.
Must pass a pre-employment drug screen and adhere to the Nation Drug and Alcohol-Free Workplace Policy.
A Tuberculosis (TB) Screening and/or a 2 step TB Skin Test is required within thirty (30) days of employment.
Must provide a copy of diploma/degree, license, or certification upon employment.
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