Description
FIRST POSTING TO ENROLLED ONEIDA TRIBAL MEMBERS ONLY
Salary is Negotiable
After successful completion of the probationary period, employee will receive off probation wage increase.
Summary:
Provide excellent customer service and patient account support for the health clinic.
Responsibilities:
* Welcome patients and maintain good public relations by handling patients courteously in a professional manner.
* Answer and screen incoming calls and correspondence; determine purpose of calls, and forward calls to appropriate personnel, ensuring professional telephone etiquette.
* Register patients; ensure all forms, electronic and paper, are filled out accurately and completely.
* Obtain insurance information and/or payment from patient prior to appointment. a. Gather and update basic patient/client identification, proof of Tribal affiliation, insurance coverage, signature authorization, assignment of benefits, etc. on the automated encore patient accounting system. b. Verify insurance, medical assistance, Medicare, and third-party insurance. c. Ensure appropriate intake information in the Health Information System and verify completeness and accuracy of all data.
* Give access and assist with the patient portal
* Reconcile the automated accounts receivable at the end of the business day with payments received and prepare the automated daily bank deposit report.
* Assist in preparing and maintaining appointment schedules for all providers on the encore patient scheduling software. Schedule non-emergency patient appointments.
* Provide quality services for internal and external customers by furnishing accurate information, researching, and resolving problem issues in a timely manner.
* Ensure strict confidentiality of patient records
* Learn and contribute to a team effort and accomplish related results as required
Skills:
Essential:
* Adhere to strict confidentiality
* Records maintenance
* Ability to carry out instructions furnished in verbal or written format
* Skill in data entry and word processing
* Knowledge of business English, proper spelling, grammar, and punctuation, and basic math
* Knowledge of office practices, procedures, and equipment
* Ability to communicate effectively in the English language, both verbally and in writing
* Must comply with Caregiver Law and Grant conditions criminal history checks as a condition of employment to include fingerprinting
* Ability to demonstrate excellence and continually seek improvement in results
* Ability to handle multiple tasks and meet deadlines
* Ability to work well in a team setting
* Ability to provide customer service; to work in a culturally diverse environment with objectivity, respect, courtesy, empathy, tact, and maturity
Education Requirement - Or A Closely Related Field:
Essential:
* Applicants age 50 and older are exempt from this requirement
* High School Diploma HSED GED Required or Obtain Within 1 yr
Credentials:
Nonessential:
* Cardiopulmonary Resuscitation (CPR) Certified, within ninety (90) days of employment
* Health Insurance Portability (HIPAA) Accountability, within ninety (30) days of employment
* Child Abuse Reporting Policy (CARP) Training (Hrd), within ninety (90) days of employment
Working conditions:
Essential:
* Covid vaccination required
* Flu vaccination required
* Measles mumps rubella vaccination required
* Varicella vaccine required
* Stand frequently
* Walk frequently
* Sit frequently
* Reach frequently
* Balance frequently
* Bend/stoop frequently
* Kneel frequently
* Crouch frequently
* Move 11-24 pounds occasionally
* Moderate noise level
* Medical office setting with potential patient exposure
* Lift 11-24 pounds occasionally
* Evening and weekend work may be required
* Work extended hours
* Work irregular shifts
Experience:
Essential:
* Clerical Experience
Nonessential:
* Commercial Billing, Medicare, Medicaid, IHS
Other information:
EQUAL EMPLOYMENT OPPORTUNITY STATEMENT - The Oneida Nation does not discriminate based on race, color, national origin, sex, religion, age or disability status in employment or the provision of services. However, individuals of Indian ancestry and Veterans will be given preference by law in employment.
Continuation of this position is contingent upon funding allocations.
Must maintain strict security, confidentiality, and quality to meet professional standards of the department.
Must adhere to all Oneida Nation Personnel Policies and Procedures, Oneida Nation Standard Operating Procedures, and Area and Program Strategic Plans and Policies.
Must pass a background check to meet Employment Eligibility Requirements. If applicable, must pass a background check to meet Oneida Nation/State Compact and/or Oneida Nation Gaming Ordinance, and may be required to obtain a temporary license and/or Gaming license as a condition of employment.
Must be willing and able to obtain additional related education and training.
Must pass a pre-employment drug screen and adhere to the Nation Drug and Alcohol-Free Workplace Policy.
A Tuberculosis (TB) Screening and/or a 2 step TB Skin Test is required within thirty (30) days of employment.
Must provide a copy of diploma/degree, license, or certification upon employment.
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