Network Analyst Job Listing at OSU-Oklahoma City in Oklahoma City, OK (Job ID 19331)

Description

Job Summary:
Will perform the following skilled level duties:

• Manage IT infrastructure projects and deliverables
• Enterprise-class hardware and software installation to support infrastructure, database, and business applications
• Performs system backup and restores
• Helps with user technical support and training.
• Analytical problem solving
• Documentation and diagrams
• Serves as 4th level support for other technical staff
• Preparing labs each semester with hardware and software
• Infrastructure support and incident resolution
• Monitoring and service level reporting

Essential Job Functions:

1. Provides technical support for the campus Local Area, Wireless and Wide Area Network
2. Performs backup and restoration of databases
3. Installs, maintains, and monitors enterprise-class network components, desktop hardware and software to include: switches, routers, bridges, servers, networked storage, cables and interface cards
4. Cat6 wiring, installation and management
5. Adds, deletes, and maintains user ids, user passwords, user and file attributes and overall security
6. Maintains active directory and group policy
7. Manages computer labs including software and hardware maintenance
8. Provides user hardware and software training
9. Analyzes need for automation of repetitive tasks
10. Coordinates with outside entities to resolve complex problems
11. Stays informed of emerging technologies that could benefit the University
12.  Attends training and professional development as required.
13. Attends and participates in staff meetings; serves on teams and committees as assigned.
14. Complies with all State and University policies.
15. Completes all mandatory training plus two professional development per year.
16. Performs other duties as assigned.

Resume and cover letter are required for full consideration. Official transcripts will be required upon hire.

Minimum Qualifications:

Education:

 Associate's Degree in technology related discipline, or equivalent work experience, or certification(s) from software/hardware manufacturers

Work Experience:
Must have 2 or more years' experience in the following areas:

• Installation and maintenance of complex infrastructure software and hardware

• Providing user support for office automation applications, such as word processing, spreadsheets, databases, electronic mail, web browsers and other productivity software

• Collaborating with other IS personnel to resolve system and network issues.  

Experience with the following technologies:

• Windows server including DNS, account, security and group policy administration.
  
• Microsoft SCCM
  
• Microsoft SQL Server
  
• Automated PC and/or application deployment and management utilizing SCCM, Group Policy Objects, and MSI packaging software
  
• Active Directory management
  
• iSCSI network storage
  
• Cisco networking and telephony

Knowledge, Skills, and Abilities:
Must have skills in these areas:

• Accountability of equipment/inventory.
  

• Communicating, cooperating and resolving infrastructure, database, and application issues with other IS personnel.
  

• Provide status reports of problems/projects as appropriate.
  

• Ability to communicate diplomatically, clearly and effectively, both verbally and in writing to exchange information, give/receive instructions and respond to inquiries appropriately.
  

• Must be adaptable to performing under moderate levels of stress, imposed by frequent deadlines, peak workloads and public/student contact.
  

• Ability to work independently and also collaborate within a team environment while effectively managing multiple priorities and deadlines.
  

• Ability to handle multiple tasks and prioritize effectively with high degree of accuracy and attention to detail.
  

• Strong interpersonal skills and sensitivity to a multicultural environment in an effort to work and communicate effectively with all students, faculty, staff and community partners.
  

• High degree of initiative to work independently and also collaborate in a team environment.
  

• Demonstrated knowledge of office technologies including but not limited to: office computers, fax machines, scanners, internet, Microsoft Office (Word, Excel, Access, PowerPoint, Outlook).
  

• Passion for assisting customers and representing the OSU-OKC and OSU brand with positivity and professionalism.
  

• Demonstrated history of ethical and professional behavior.

Preferred Qualifications: 

Certifications from software or hardware manufacturers currently used by OSU-OKC.

Working Conditions:  

• Must be able to work flexible hours to include some nights and weekends.
  
• Work will be performed in an office environment with a significant amount of public contact, in person, by telephone, via email, and various communication platforms.

Physical Requirements:

• Requires lifting up to 50 lbs., proper handling of computer and network components.(If an object weighs more than 45 pounds, OSU-Oklahoma City requires this to be a two-person lift.).
  
• Requires climbing ladders and working in various networking areas, including tight spaces that may be dusty with variable hot or cold temperatures.
  
• Requires proper handling of computer and network components, use of both hands in repetitive actions with dexterity.
  
• Duties require extended periods of sitting, talking and listening.
  
• Duties require extensive use of computers, telephone and other office equipment.
  

The work environment and physical demands described here are representative of those required by an employee to perform the essential functions of this job with or without reasonable accommodations.