Coordinator - Security Scheduling and Administration Job Listing at Paladin Security in Burnaby, British Columbia, BC (Job ID 788527)

Description

Overview

Paladin Security: Making the World a Safer and Friendlier Place because we CARE!
The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Job Skills / Requirements

In this role (internally referred to as a "Portfolio Resource Coordinator" (PRC)), you will be responsible for ensuring strategic scheduling support for the assigned portfolio of job sites. This is primarily achieved through proactively filling open shifts, addressing resource needs, and reducing overtime through strategic initiatives. Our PRCs also provide administrative support for the portfolio, which includes ensuring accurate data entry in our scheduling software, facilitating Security Officer training and clearance requirements, processing online ticket submissions, and more.

As a PRC, you will be a key contributor to our operations, acting as a bridge of communication for our Security Officers, account managers, and human resources team, to ensure that our Officers are cared for and that our organization is running smoothly!

Schedule: Monday - Friday, 0730-1600hrs (excl. stat holidays)

Salary: $45,000 - $55,000

This position is fully based in our Burnaby office.

Responsibilities:

• Strategically identify open shifts / open lines and work with the Client Service team to ensure schedules are complete and adhere to our contractual obligations
• Work within a dynamic team environment with multiple operational stakeholders including Site Supervisors, Security Officers, account managers, and our Operations Centre
• Maintain a pool of on-call "First Responders" within the portfolio and manage their hours, training and performance on a regular basis
• Fill cancellations and openings in the daily schedule based on coverage type
• Coordinate with the Client Service team and your Team Lead to ensure staffing needs are met and proactively addressed
• Maintain the portfolio and team KPI's to continuously obtain maximum outcome
• Review payroll discrepancies, vacations, and employee reimbursements, and resolve the tickets within SLA timelines 
• Mitigate incurred overtime and provide potential solutions to overcome the issues
• Provide regular updates on ongoing projects to the scheduling manager
• Develop and maintain comprehensive knowledge of Paladin's contractual obligations for the assigned portfolio by building close working relationships with internal stakeholders, attending ongoing training, and conducting site visits
• Answer incoming calls and resolve queries
• Support the deployment process for new Security Officers and provide regular updates 
• Work within Paladin's scheduling software (WinTeam) to ensure accurate and timely scheduling, billing, and payroll
• Complete daily and weekly reports to send out to the management team
• Performs other duties as requested to assist with corporate and/or branch needs

Requirements: 

• Excellent verbal and written communication, and strong interpersonal and leadership skills
• Experience in the security industry is preferred
• Strong computer proficiency in Microsoft Office Suite; experience working with a scheduling software is preferred
• Working knowledge of Employment Standards Legislation and Human Rights Legislation
• Post-secondary education in business administration or related would be considered an asset
• Demonstrated ability to plan, organize, problem-solve, and execute solutions
• Must be legally authorized to work in Canada

*** Please include a cover letter with your resume when applying.

Additional Information / Benefits

Paladin Security has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

We thank all applicants for their interest; however, only those applicants that are short listed will be contacted for an interview.

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