Description
Overview
Paladin Security: Making the World a Safer and Friendlier Place because we CARE!
The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!
Key Accountabilities:
- Strategically identify open shifts/ open lines and work with the Operations Team to ensure complete schedules to adhere to our contractual obligations
- Regular Healthcare Operations Centre Dispatcher duties
- Work within a dynamic team environment with multiple operational stakeholders including, Protective Services Control Centre, Site Supervisors, Security Officers, Client Service Managers, and Senior Management
- Fill cancellations and openings in the daily schedule
- Work to develop knowledge of Paladin's contractual obligations for the Portfolio that you are assigned to
- Support and process Hotel Bookings and updating the hotel booking calendar
- Ensure billing accuracy and compliance on a weekly basis
- Work with Paladin's TEAM software to ensure accurate and timely scheduling, billing, and payroll, including reviewing rosters sent in from sites, coding missed coverage
- Assisting in the training of new Healthcare Operations Centre Dispatchers
- Respond to emails within a timely manner
- Leading Operations Centre if supervisor is absent
- Ensuring daily call out expectations are being met
- Encourage positivity inside Operations Centre
- Ensuring that the supervisor and manager are emailed regarding any incidents that may have occurred during shift.
- Perform other duties as required
SKILLS AND QUALIFICATIONS:
- Healthcare Operations Centre experience
- Must possess a High school Diploma, Post-Secondary education is an asset
- Previous customer service experience is an asset
- The ability to use judgement and decision-making skills to evaluate situations and establish priorities
- Must have an outgoing, friendly, and extroverted personality
- Excellent written and oral skills in English, with the ability to effectively communicate with a diverse workforce
- Strong computer skills; including Word, Excel, PowerPoint and Outlook
- Ability to learn quickly and navigate through new software is an asset
- Able to work effectively and efficiently in a deadline driven environment
- Strong time management, multitasking, problem solving, and organizational skills
- Must be detail oriented, team player, self-motivated, and able to take direction
High School Diploma/GED
Paladin Security has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.
We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.
Benefits: Medical Insurance, Dental Insurance, Paid Vacation
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