Description
Overview Paladin Security: Making the World a Safer and Friendlier Place! Do you have superior customer service skills and a passion for helping people? Are you able to think quickly on your feet and defuse difficult situations? Your track record of handling a great deal of responsibility combined with your varied life experience and enthusiasm for a job well done make you an ideal candidate for our team! The Paladin Difference starts with our officers; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you! Job Skills / Requirements - Strategically schedule employees for shifts within a portfolio of sites, minimizing overtime - Builds jobs, customers and billing information into WinTEAM with an error rate less than 2% for your portfolio of sites. - Assist with scheduling short notice/emergency special coverage requests - Identify errors and gaps in schedules and escalate to the responsible manager or supervisor. - Create and distribute post orders for special coverages - Provide coaching on scheduling techniques and best practices for other office members, site supervisor, and human resources - Develop a thorough understanding of contractual obligations for the portfolio that you are assigned to including site visitations, ongoing training, and a close working relationship with the account manager. - Track and submit mileage and travel expense reimbursements for employees - Supports day-to-day employee inquiries in a timely and productive matter. - Conduct telephone interviews or phone screen interviews with applicants and schedule successful phone screen candidates for interviews. - Conduct interviews for the critical response team. - Assist the Office with other duties as required - Liaise with the Account Managers on missed coverage, overtime, payroll corrections, and compliance alerts on a weekly basis
EDUCATION, SKILLS AND QUALIFICATIONS:
- Proven ability to build and maintain strong working relationships
- Strategic thinking and problem-solving
- Strong leadership, organization, and facilitation skills
-Ability to multi-task
- Excellent communication skills both written and verbal
- Ability to meet strict deadlines and prioritize
- Proficiency in computer usage. Preference will be given to applicants with previous experience with Microsoft Office Suite and WinTEAM
Education Requirements (Any)
High School Diploma/GED
Benefits: Medical Insurance, Life Insurance, Dental Insurance, Paid Vacation, Paid Sick Days
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