Description
The Development Setup Specialist (DSS) serves as the first point of contact for Custom Report Development group. The specialist reviews all incoming requests and create development tickets or escalate the requests for further management review when necessary, they ensure that all relevant information is accurately entered and that requests for assistance are answered in a timely manner.
The Specialist will be trained to utilize in house developed tools to build reports and will also be responsible for the training of other Paycom users in the use of these reports.
The Specialist works in a collaborative environment with the other Specialists and Developers, communicates effectively with colleagues, is detail oriented and takes ownership in seeing projects through to completion.
RESPONSIBILITIES
- Manage project entries in the project tracking software, these project entries are incoming request from clients for custom development
- Create the development tickets once documentation has been turned in.
- Reach out to the respective teams / individual contributors to gather the paperwork within one week, and on 20-30 projects simultaneously (occasionally more).
- Collect all paperwork, which includes project documentation and requirements (Signed Order of Work Agreements) and specs associated
- Take 15-20 calls a day with sales representatives and Paycom. These calls will be a request to check on a status of a project and the feasibility of a development request.
- Answer front-line questions regarding reports to support developers (FAQs). This role is responsible for demonstrating an understanding of the modules and reports and identifying core issues to assist clients with answers.
- For Paycom's Service Level Agreement, the DSS will need to respond within 30 minutes to the Jira tickets from the time a request is submitted. They will need to be knowledgeable with our Payroll, Time and Attendance, and Reporting Modules and continue to learn as the modules are enhanced.
- Be primary liaison for the development team with Clients/ Providers by gathering specs and responding to email requests.
- Trouble shoot reports and any potential errors.
- Work with Billing team to make sure all fees are paid correctly and have correct agreements (per client code)
- Create project specifications for developers.
- Assist and train new hires within the DSS Team
Qualifications
Education/Certification:
- Bachelor's Degree or 1+ years' experience with Paycom
Experience:
- Must demonstrate intermediate experience such as creating pivot tables, charts, and creating cell formulas and create paper work flow environment
- Experience in high-paced and-communication role
- Microsoft word
- Juggling high number of projects at any given time and must have abilities to follow with service to all parties involved and finalizing documentation.
- Written and communication skills they write detailed emails and documentation
- Analytical skills
- Technical ability to use different software including in house software to set up SFTP connections as well as client report template
Paycom is an equal opportunity employer and prohibits discrimination and harassment of any kind. Paycom makes employment decisions on the basis of business needs, job requirements, individual qualifications and merit. Paycom wants to have the best available people in every job. Therefore, Paycom does not permit its employees to harass, discriminate or retaliate against other employees or applicants because of race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, military and veteran status, age, physical or mental disability, genetic characteristic, reproductive health decisions, family or parental status or any other consideration made unlawful by applicable laws. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation benefits, and separation of employment. The Human Resources Department has overall responsibility for this policy and maintains reporting and monitoring procedures. Any questions or concerns should be referred to the Human Resources Department. ****To learn more about Paycom's affirmative action policy, equal employment opportunity, or to request an accommodation - Click on the link to find more information: paycom.com/careers/eeoc
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