Manager of TSR - Portland/Seattle Job Listing at Paycom in Portland, OR (Job ID 466328)

Description

As an implementation department leader, the TSR Manager leads one or more teams of exempt level employees. The TSR Manager is responsible for the selection and development of self-reliant achievers and future leaders. This includes leveraging proven management methods and materials provided to mentor, coach and develop their team(s). The TSR Manager is responsible for driving and executing on the metrics that achieve the Paycom vision. In addition, TSR Managers identifies and leads projects as deemed necessary to better the Paycom implementation process.

This position has a salary of $101,000 to $152,500 per annum. Paycom provides employees health insurance at an employee cost of $1 per-pay-period, a 401(k) plan with company match, available flexible spending accounts, $50,000 basic life and AD&D, paid vacation, holidays and sick leave, employee stock purchase plan, paid family leave, and many other available benefits.

RESPONSIBILITIES

Leadership and Casting Vision

• Professionally cascades leader expectations to TSRs ensuring the Paycom brand is represented consistently.
• Takes initiative to address, convey, and implement change management best practices to internal and external stakeholders
• Builds trust and rapport across all departments (Primarily Sales, CRR, NCS, HCM and PSD) through communication, strategy, training, and feedback
• Supports organizational growth by identifying and partnering with internal stakeholder(s) to implement people, process, and/or technology improvements
• Actively drives the TSR Mission Statement through supporting, coaching and directing TSRs
• Holds TSRs accountable to policies and procedures
• Collaborates with other implementation team(s) on usage best practices and implementation strategy
• Adopts an ownership mindset by acting in accordance with the Paycom mission
• Adheres to all policies of Paycom not limited to those outlined in the Paycom Employee Handbook
• Cultivates and fosters a positive working team environment

Select and Retain Talent

• Conducts all interviews in accordance with both Paycom and legal standards, techniques, and best practices
• Aligns with leadership to manage capacity requirements and identify staffing needs
• Actively partners with TSR Recruiting to fill open positions
• Actively partners with Learning and Development to understand content trained and corresponding behavioral outcomes. Make recommendations to adjust as needed
• Responsible for identifying, developing, and retaining talent on TSR team
• Creates a positive on-boarding experience for new hires

Development

Team Development

• Ensures TSRs are following Paycom project management methodologies and processes in all activities conducted with clients per documentation
• Work closely with TSRs to develop and review progress on Individual Development Plans, goals, and competencies
• Complete development reviews per TSR Department standards
• Build organic relationships by providing direct, frequent feedback on specific development areas and competencies
• Shadow TSRs to provide feedback while identifying improvement opportunities
• Conduct weekly 1-on-1s with all TSRs utilizing Paycom approved format
• Host weekly meeting(s) to foster further TSR engagement on accounts in implementation
• Assists TSRs, as needed, with client implementation onsite or via web meeting
• Provides guidance and insight on current accounts to ensure a successful implementation for all clients
• Informs team members on process changes critical to their role

Personal Development

• Adopts and practices a growth mindset, proactively seeking professional development opportunities
• Participates in internal projects approved by TSR Regional Manager to drive Paycom initiatives
• Completes all assigned Learning and Development content

Manage Metrics

• Responsible for holding TSRs accountable to KPI expectations
• Provide actionable, timely feedback to TSRs with consistent review on an individual TSR and team level
• Effectively leverage Paycom-approved technology and reporting to manage KPIs
• Timely assignment of all booked Outside Sales revenue to appropriate TSR, based on capacity, ability and performance

Communication and Escalation Management

• Assist TSRs in identifying and mitigating risk throughout the Paycom implementation
• Demonstrate professionalism, ownership, and empathy in all interactions
• Effectively and independently takes action on problem resolutions that are consistent with Paycoms policies and procedures
• Ability to stand and deliver a clear and concise message to various levels of executives, including C-suite
• Use appropriate channels in regards to all communication

Education/Certification:

• Bachelor's Degree

Experience:

• 3+ years in leadership role preferably in client delivery or implementation
• Understanding of Paycom solution architecture
• Current on all internal learning requirements
• Mastered the analysis, setup and training of the entire Paycom suite of products

PREFERRED QUALIFICATIONS

Education/Certification:

• Master's Degree
• Six Sigma certification, SHRM, CBAP, PMP, CAPM or CSM

Experience:

• Previous TSR or software implementation experience
• Deployed or was a key contributor on at least one full cycle internal project or committee

Skills/Abilities:

• Advanced project management and planning skills
• Persuasion and Influence
• Ability to perform job duties with little or no supervision
• Bilingual and able to read, write, and speak Spanish and/or French proficiently
• Strong problem-solving skills
• Technical expertise of the industry, product and processes
• Advanced computer skills in Excel, MS Office Suite, Outlook, and Web-based Platforms
• Up to 100% travel including some overnight travel
• Ability to perform job duties autonomously without supervision
• Public speaking/presentation skills with both small and large formats (50+ attendees)
• Consistently and effectively executes client meetings with business acumen
• Detail oriented and consistently delivers high quality results
• Ability to prioritize objectives and demonstrates excellent time management skills
• Organizational skills
• Knowledgeable about a variety of client industries

Competencies:

Strategy, Change Management, Continuous Improvement, Risk Management, Influence, Training and Mentoring, Communication, Problem Solving, Workload and Project Management, Technical Competence, Organizational Awareness, Employee Development, Customer Service, Interpersonal Relations, Teamwork

Paycom is an equal opportunity employer and prohibits discrimination and harassment of any kind. Paycom makes employment decisions on the basis of business needs, job requirements, individual qualifications and merit. Paycom wants to have the best available people in every job. Therefore, Paycom does not permit its employees to harass, discriminate or retaliate against other employees or applicants because of race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, military and veteran status, age, physical or mental disability, genetic characteristic, reproductive health decisions, family or parental status or any other consideration made unlawful by applicable laws. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation benefits, and separation of employment. The Human Resources Department has overall responsibility for this policy and maintains reporting and monitoring procedures. Any questions or concerns should be referred to the Human Resources Department. ****To learn more about Paycom's affirmative action policy, equal employment opportunity, or to request an accommodation - Click on the link to find more information: paycom.com/careers/eeoc