Description
Summary
DEPARTMENT: Emergency Department
REPORTS TO: CEO
General Summary:
- Provides intensive, goal directed services to support individuals who have a mental health and/or substance use crisis that results in the need for stabilization. The team works closely with all Pratt Regional Medical Center (PRMC) clinical and community partners to provide services at a higher level of intensity or frequency with the goal of community tenure by the consumers.
- Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.
- Liaison between community partners including by not limited to PRMC, Horizons, Pratt Police Department, and the Pratt County Sherriff's Office.
- This position will require crisis management response in Pratt County.
- Includes Substance Use Disorder (SUD) outreach services and services for those in SUD crises.
Essential Functions:
- Triage crisis response calls.
- Provides person-centered case management utilizing identified and accepted methods to remediate symptoms of mental illness and/or improve emotional and functional well-being
- Provide crisis stabilization services to individuals experiencing a mental health crisis in the community or while they are in the Crisis Stabilization Unit (CSU).
- Conducts trauma-informed risk assessments as needed to address safety concerns.
- Collaborates with community partners, caregivers, family members, physicians and other treatment providers regularly until the crisis episode is complete.
- Support consumer achieve treatment goals, coordinate with collateral contacts, medication education, crisis management, prompt client to complete daily living activities, monitor client one to one for safety or as needed.
- Participates in care coordination services with providers to request and arrange services; coordinate and monitor services rendered.
- Create and initiate plans to ensure clients attend mental health appointments.
- Work towards successful reintegration of consumers back into their home, community, school and outpatient/community mental health services.
- Schedule may include working three (3) to five (5) days per week with possible on-call time. Hours and days will be flexible as this is a new position.
- Complete all required documentation in a timely and accurate manner as defined by PRMC.
- Other activities as assigned.
Minimum Knowledge and Skills Required:
- Familiarity with Community Mental Health services
- Ability to maintain confidentiality and adhere to professional boundaries.
Preferred Knowledge and Skills Required:
- Two years' experience working with adults or children in a health or education related field.
Required Behavioral Skills:
- Integrity:
- A personal presence which is characterized by a sense of honesty and the willingness to do the right thing
- The ability to role model, inspire and motivate others to promote the philosophy, mission, vision, goals and values of Pratt Regional Medical Center.
- Compassion:
- A personal presence which is characterized by a sense of caring that is reflected in a high level of empathy and customer service with all that we come in contact
- Ability to manage conflict, consider other points of view, and offer alternative solutions without jeopardizing overall project direction and the ability to manage customer expectations.
- Accountability:
- Demonstrated track record of ownership of situations, projects and issues
- Able to work autonomously and have a high degree of flexibility to adapt to changing projects, priorities and work volumes.
- Respect:
- Demonstrated ability to collaborate with a diverse population
- Treat all internal and external customers with a positive, proactive service orientation
- Excellence:
- Strong communication and presentation skills
- Proven ability to think strategically but also must be able to lead day-to-day tactical processes
Minimum Education and Experience Required:
- Bachelor's Degree or equivalent years of work plus experience in a related field
- Must be 21 years of age.
Preferred Education and Experience:
- Bachelor's degree in Social Work, Sociology, Psychology, or Special Education (with specialized training in human development and family dynamics).
- Three to five years' professional experience in mental health services, crisis response, or a related field.
- Two years or more of experience working with educating and teaching clients about self-care, improving daily living activities.
Required License/Registration/Certification:
- Employee must complete required on-line training, pass KBI, DCF child abuse check, adult abuse registry, and motor vehicle screens. Required training in Adult Case Management.
- Valid driver's license, insurance, and a dependable vehicle
- Must be able to respond within 30 minutes to crisis call, during regular office hours and when on-call.
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