Clinic Operations Manager - Pewaukee Clinic Job Listing at ProHealth Care in Waukesha, WI (Job ID 388ABA74-9070-4)

Description

ProHealth Medical Group is seeking a dynamic and experienced Clinic Operations Manager to lead the day-to-day operations of our Pewaukee clinic. This role is crucial in ensuring that patient care is prioritized and that our staff are empowered to deliver exceptional service. As a key leader, the Manager will drive operational excellence, foster innovation, and inspire staff to continually improve and meet the needs of both patients and employees.

Key Responsibilities:

• Operational Leadership:
  Evaluate processes, services, and team performance within the clinic. Identify opportunities for improvement and take action by leveraging data and research to implement necessary changes.

• Change Management:
  Guide staff through organizational changes with clear communication and effective change management strategies.

• Innovation & Efficiency:
  Use financial, departmental, and external resources to create efficiencies and drive innovation in clinic operations.

• Patient Relations:
  Address and resolve patient complaints in a timely and effective manner.

• Staff Development & Relationship Building:
  Build strong, effective relationships with team members, providing real-time feedback and supporting their professional growth. Engage in meaningful conversations to build common ground and uphold ProHealth Care's values.

• HR Leadership:
  Lead hiring, orientation, training, mentoring, and coaching for direct reports. Ensure compliance with HR policies and model the ProHealth Care Behavior Expectations.

• Performance Management:
  Develop and track performance metrics that align with PHMG strategies. Monitor clinic performance daily, weekly, and monthly, adjusting plans as necessary to meet financial and operational goals.

• Revenue & Expense Management:
  Oversee clinic revenue, expenses, staff and provider engagement, clinical quality, safety, and patient satisfaction. Make necessary adjustments to stay on target.

• Data Analysis:
  Provide regular performance analysis through scorecards and other metrics to physicians and staff to drive continuous improvement.

• Regulatory Compliance:
  Ensure clinic operations comply with all Federal and State regulatory requirements.

• High school diploma or equivalent; Bachelors Degree preferred
• Minimum of 2 years of healthcare leadership experience
• Demonstrated ability to lead teams and manage clinic operations

About Us:

ProHealth Care is an equal opportunity employer and is committed to an inclusive work environment and values the perspectives of our people. We maintain a drug-free workplace and perform pre-employment substance abuse testing. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.