Description
Clinic RN – Phone Triage – Sussex Primary Care | 1.0 FTE – Days
Location: Sussex Clinic
Schedule: Monday through Friday, 8:30 a.m. – 5:00 p.m.
We invite you to begin your story with ProHealth Medical Group. With 15 clinic and urgent care locations throughout Waukesha County, you can be an integral part of improving the health of our community. If you're like us and are passionate about providing exceptional patient care, we'd love to meet you!
About the Role:
We are currently seeking a compassionate, organized, and patient-focused Clinic RN to support phone triage for our Sussex Primary Care team. In this role, you will work directly with our providers and patients to offer timely clinical advice, assess symptoms over the phone, coordinate care, and support chronic disease management. Your communication skills and nursing judgment will make a meaningful impact in how patients experience their care.
What You'll Do:
Provide telephone triage for adult and pediatric patients, using evidence-based protocols
Assess patient needs, coordinate same-day or future appointments, and communicate critical findings to the care team
Support medication refills, patient education, and care coordination
Document all communications in Epic and assist with in-basket message management
What You'll Need:
Valid Wisconsin RN license
Minimum 1 year of nursing experience (ambulatory or triage experience preferred)
Strong assessment, critical thinking, and communication skills
Comfort using Epic or similar EMR systems
We Offer:
A warm, welcoming, and team-oriented culture
Opportunities for learning and advancement
Highly competitive wages and a comprehensive benefits package
A commitment to supporting your continued education and growth
The Clinic RN in the Medical Group utilizes the nursing process to deliver appropriate nursing care and procedures in the clinic setting. The Clinic RN performs nursing acts delegated by a physician, physician assistant or nurse practitioner. This individual oversees and acts as a professional clinical resource for the Medical Assistant/Clinic LPNs and other ancillary professionals. Act as the resource for data gathering and assessment, triage walk-in and call-in patients to the appropriate health care provider.
What You Will Need:
- Registered Nurse in the State of Wisconsin
- Associate's Degree in Nursing (ADN)
- Minimum of 2 years of clinical experience in primary care clinic environment or 3-5 years clinical hospital, home care, or community health experience
- Basic Life Support (BLS) card through the American Heart Associate (AHA), or ability to obtain certification upon hire
About Us:
ProHealth Care is an equal opportunity employer and is committed to an inclusive work environment and values the perspectives of our people. We maintain a drug-free workplace and perform pre-employment substance abuse testing. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
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