Description
Clinic RN – Waterford Primary Care (Phone Triage)
Location: Waterford Clinic
FTE: 0.5 (Part Time with Benefits)
Schedule: Every other Tuesday, plus Thursdays and Fridays, 8:00 a.m. – 4:30 p.m.
We invite you to begin your story with ProHealth Medical Group. With 15 clinic and urgent care locations across Waukesha County, we're proud to serve our community through a collaborative, patient-focused approach to care.
We are currently seeking a compassionate, organized Clinic RN to join our Primary Care team in Waterford. This phone triage-focused role is ideal for an experienced nurse who enjoys problem-solving, guiding patients through next steps, and working closely with providers to ensure timely care coordination.
What You'll Do:
Respond to patient phone calls and portal messages, offering guidance, education, and clinical triage
Support providers by preparing and processing care recommendations, refills, and patient instructions
Coordinate follow-up care, lab results, and test orders using Epic
Utilize strong clinical judgment and critical thinking to prioritize patient needs
Maintain documentation and communication that aligns with best practices and regulatory standards
Why You'll Love It Here:
Enjoy a predictable daytime schedule with no weekends or holidays
Join a close-knit clinic team that values collaboration, mutual respect, and warm communication
Work at a beautiful, modern clinic in Waterford with strong community ties
Qualifications:
Current RN license in the state of Wisconsin or a compact state
Associate degree in nursing required; BSN preferred
Minimum 2 years of nursing experience, preferably in a primary care or triage setting
Strong comfort with electronic medical records and telephone-based care
If you're passionate about making a difference in patients' lives and enjoy using your critical thinking skills to provide safe, efficient care from behind the scenes, we'd love to meet you.
Watch this short video to get to know us better, imagine how you can help make a difference, and then #beginyourstory with ProHealth Care.
What You Will Do:
The Clinic RN in the Medical Group utilizes the nursing process to deliver appropriate nursing care and procedures in the clinic setting. The Clinic RN performs nursing acts delegated by a physician, physician assistant or nurse practitioner. This individual oversees and acts as a professional clinical resource for the Medical Assistant/Clinic LPNs and other ancillary professionals. Act as the resource for data gathering and assessment, triage walk-in and call-in patients to the appropriate health care provider.
What You Will Need:
- Registered Nurse in the State of Wisconsin
- Associate's Degree in Nursing (ADN)
- Minimum of 2 years of clinical experience in primary care clinic environment or 3-5 years clinical hospital, home care, or community health experience
- Basic Life Support (BLS) card through the American Heart Associate (AHA), or ability to obtain certification upon hire
About Us:
ProHealth Care is an equal opportunity employer and is committed to an inclusive work environment and values the perspectives of our people. We maintain a drug-free workplace and perform pre-employment substance abuse testing. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
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