Description
Triage RN – Heart Failure Clinic (Cardiology)
Hours: Monday – Friday, 8:00 a.m. – 5:00 p.m.
Location: Heart & Vascular Center, Waukesha & Oconomowoc Clinics
Join ProHealth Care's renowned Heart & Vascular Center and make a meaningful impact on the lives of patients managing heart failure. This is an exciting opportunity for a detail-oriented, compassionate RN to work closely with our dedicated cardiology team to support patients across the spectrum of care.
About the Role:
As a Triage RN, you will serve as a primary clinical contact for patients and caregivers with medical questions, providing both in-person and telephone-based assessments. You will:
- Triage patient calls using evidence-based protocols, prioritizing urgent needs and escalating care appropriately.
- Collaborate with cardiologists, APPs, and clinic staff to ensure seamless care coordination.
- Provide patient education and proactive outreach to support ongoing heart failure management.
- Accurately document in the electronic medical record (Epic) and schedule follow-ups or referrals as needed.
- Support population health initiatives by identifying and engaging patients for timely care interventions.
What You Will Need:
- Associate's Degree in Nursing required (BSN preferred).
- Current RN licensure in the State of Wisconsin.
- Minimum 1 year of nursing experience in an outpatient clinic setting, OR 2+ years in hospital, home care, or community-based nursing.
- Prior telephone triage experience strongly preferred.
- ACLS certification (or willingness to obtain within 1 year of hire).
- Strong computer skills, with experience using Epic or other EMRs.
- Excellent communication and problem-solving skills, with a focus on patient-centered care.
What Sets Us Apart:
ProHealth Care's Heart & Vascular Center is a regional leader in cardiovascular care, offering advanced diagnostics and treatment, including a specialized heart failure program. Our team thrives on collaboration, clinical excellence, and a shared commitment to improving patient outcomes.
Why ProHealth Care:
We are proud to serve Waukesha County and surrounding communities with award-winning care and a culture that supports personal and professional growth. We offer:
- Competitive compensation and benefits.
- Opportunities for professional development and continuing education.
- A culture of teamwork, respect, and compassion where your voice matters.
Apply today to be part of a team that's making a difference every day in the lives of heart failure patients.
What You Will Do:
The triage nurse serves as a clinical contact for patients and consumers of healthcare with medical questions or seeking medical advice during the spectrum of clinical care. The triage nurse provides both clinical in person and phone based patient assessments to facilitate next steps in care. This role is vital to improving patient care outcomes using a variety of methods including telephone triage, appointment scheduling, referrals for clinical symptoms to care team setting, and population health outreach responsibilities. The nurse accepts incoming patient calls and assists each patient appropriately, based on their individual care needs. This role continuously provides world class customer service in a high volume call and clinic setting.
Applicants should be excited about working in a collaborative team environment and assisting our provider team in the delivery of efficient patient care.
What you will need:
- Associate's Degree in Nursing required. Bachelor's Degree in Nursing preferred.
- Current State of WI RN Licensure.
- At least 1 year of nursing experience in an outpatient clinic environment required OR at least 2 years of nursing experience in hospital, home care, or community required.
- At least 1 year of telephone triage experience preferred.
- Demonstrated computer and keyboarding skills.
- Experience working in an EMR (electronic medical record), preferably EPIC.
- Demonstrated exceptional customer service skills.
- ACLS certification to be obtained within 1 year of hire.
ProHealth Care, one of the largest employers in Waukesha County, offers work that is challenging and rewarding. The organization is dedicated to providing the highest quality service to our patients and their families and treats each individual with respect – the way they should be treated. ProHealth Care supports a Just Culture, one that encourages an open learning environment and maintaining safe systems. We have high expectations for those who join our team of nearly 5,000 employees. In return, we offer exceptional career opportunities in a dynamic, health care system where the contributions of every team member are valued.
ProHealth Care is an equal opportunity employer and is committed to an inclusive work environment and values the perspectives of our people. We maintain a drug-free workplace and perform pre-employment substance abuse testing. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability. *CA #CA #LI
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