Description
Solstice Senior Living is looking for a part time concierge, preferably one that has experience working as a concierge at a senior living community. We're looking for a friendly, outgoing, and dependable Concierge who loves people and genuinely enjoys working with seniors. Our ideal candidate: Brings a positive attitude and a welcoming smile while creating a warm and engaging experience for our residents, families, and guests. A fast learner who is adaptable and willing to help wherever and whenever needed. A team player with a strong work ethic. Organized and dependable, with great attention to detail. Flexible with scheduling, including weekends and holidays as needed Someone who truly enjoys working with and serving the senior population. If you're a people person who loves helping others and being part of a team, we'd love to meet you! Provincial Senior Living proudly manages lifestyle-driven Independent Living communities across the United States, united by a shared purpose to enrich the lives of seniors and Team Members alike. Serving thousands of residents and families in more than 13,000 units, we operate with a deep commitment to our foundational Pillars of Excellence, ensuring personalized care, hospitality, and lasting connection. As part of one of the largest senior living families in the U.S., Provincial communities have earned Great Place to Work® certifications from 2022–2026. Provincial is a place where purpose and culture come together to create meaningful work and extraordinary career pathways. We continually aspire and invest in learning and development opportunities that support our team members' professional growth, helping every team member build a fulfilling and purpose-rich career
POSITION SUMMARY Responsible for greeting guests, residents, and employees, managing both external and internal calls, taking and communicating messages, and providing information of a general nature. Responsibilities:
- Carries out telephone answering and reception duties as required.
- Takes complete messages with pertinent information and communicates messages to the intended recipient.
- Greets residents and visitors. Answers inquiries and gives directions.
- Collates brochures for the marketing department.
- Prepares meal tickets for team members and family members, tallies meal count sheets for the Dining staff.
- Updates the Resident Phone List and Roster and Move-In and Move-Out Register daily; Guest and Sign-In Logs as necessary.
- Manages appointments for residents and family members such as but not limited to hairdresser, transportation, etc.
- Maintains and keeps desk and entry area neat and organized.
- Organizes, distributes mail to residents, Executive Director and Department Coordinators.
- Maintains resident forms for miscellaneous credits.
- Maintains adherence to all company personnel policies and established operating policies and procedures.
- Other duties as assigned.
- High school diploma or general education degree (GED) preferred.
- One to three years customer service experience and/or training; or equivalent combination of education and experience.
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