Description
Quality Carriers, Inc. is the nation's #1 tank trucking company. We transport a broad range of chemical products and provide our customers with value added services. We're a core carrier for many of the Fortune 500 companies engaged in chemical processing and we provide services to each of the top 100 chemical producers in the world with US operations.
Extended Services Operations Specialist (ESOS2) is responsible to provide after-hours operations support to Quality Carriers Drivers, Independent Contractors, Terminals and Customers.
Duties/Responsibilities:
- Provide best in class customer service to all internal and external customers
- Provide support to callers after hours needing assistance with, including but not limited to load tracking, fuel cards, invoices, hotels, pick-up and delivery notifications to internal and external customers
- Track and provide proactive updates for a high visibility Quality Carriers customer
- Coordinate road service by engaging approved vendors
- Properly manage ticketing system to track, report and document issues
- Assist drivers with understanding and updating E-logs
- Demonstrate a thorough knowledge and understanding of the operations structure, systems and procedures
- Update internal dispatch system as needed and provide drivers and Independent Contractors with any dispatch information needed whether via email, phone or sent electronically
- Identify available truck capacity and match with available loads
- Identify available load capacity and match with available trucks
- Locate and utilize company's pool trailers as needed
- Update load information as necessary
- Performs other tasks as assigned
Required Skills/Abilities:
- Ability to operate in a fast paced environment where multi-tasking is required
- Deadline and detail-oriented
- Ability to successfully manage and find solutions for complex and unexpected situations
- Basic knowledge and familiarity of DOT Safety and Hours of Service Requirements
- Minimum 2 years of trucking operations and dispatch experience required
- Willingness to work as an integral part of a team
- Knowledge/Experience with internet experience, Google Apps, Microsoft Office, TMW Software a plus
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Excellent organizational skills and attention to detail.
- Excellent time management skills with a proven ability to meet deadlines.
- Strong analytical and problem-solving skills.
- Strong supervisory and leadership skills.
- Ability to prioritize tasks and to delegate them when appropriate.
- Ability to function well in a high-paced and at times stressful environment
- Deadline and detail-oriented
- Ability to successfully manage and find solutions for complex and unexpected situations
- Basic knowledge and familiarity of DOT Safety and Hours of Service Requirements
Education and Experience:
- High school diploma or equivalent
- Bachelor's Degree in a related area Preferred
- At least two years related trucking operations experience required
Travel: Occasional
Work Environment:
This position is based in a professional office setting and involves the use of standard office and computer equipment. It is a full-time role, requiring five days of work each week, including weekends (Saturday and Sunday). The work schedule for Monday through Friday consists of a 9-hour shift, typically from 5:00 PM to 11:00 AM the following day. Weekend and company holiday shifts are also part of the schedule. The department operates 24/7 throughout the year. The minimum workweek is 45 hours, with weekend and holiday shifts mandatory.
Quality provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.
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