Description
At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you'll be part of a nimble group that's empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won't have to look to find growth opportunities—ready or not, they'll find you. From retail to government to healthcare, we're on a mission to bring humanity, connection, and empathy
back to business. Join over 5,000 people across the globe who think that's work worth doing.
Enablement Program Manager - Systems & Operations
Why We Have This Role
The Go-To-Market (GTM) Enablement team plays a critical role in shaping the success of our organization by overseeing global onboarding, skill development, and ongoing education for internal employees and our partner network in customer-facing roles. We are dedicated to creating learner-centric enablement experiences designed for scalability and effectiveness. This position is essential for ensuring that our teams are well-equipped to engage with customers throughout the GTM lifecycle. By focusing on comprehensive training and support, we aim to drive customer success and contribute to the overall growth of our business. Ultimately, our goal is to empower our employees and partners with the skills they need to excel in delivering excellent customer experiences.
How You'll Find Success
- Strong project management skills to manage multiple, interdependent workstreams effectively.
- A process-driven mindset focused on continuous improvement and streamlining procedures.
- Proven ability to build and maintain relationships with cross-functional stakeholders and influence without formal authority.
- Quick learner with technical aptitude for gaining expertise in various Qualtrics products, roles, and instructional design tools.
- Excellent analytical skills to derive insights from data and inform decision-making.
- Exceptional organizational and detail-oriented skills for managing and tracking multiple projects.
- Ability to work independently and thrive in ambiguous, fast-paced environments.
How You'll Grow
- Learn about experience management (XM) as a category, including expert-level technical knowledge.
- Learn about various sales and services functions across technology companies which lead to successful customer renewals and expansions.
- Expand your knowledge of Adult Learning enablement programs, including measuring impact, various delivery platforms, and developing scalable processes.
Things You'll Do
- Drive operational excellence and scalability across the broader GTM Enablement team, including Regional, Sales and Services teams.
- Own the end-to-end selection, implementation & change management and ongoing maintenance of team-wide learning management (LMS) and content management (CMS) systems.
- Define and implement strategy for self-service executive and manager enablement dashboards, including course completion, reaction and behavior changes.
- Serve as the primary point of contact with cross-functional teams - including localization, business intelligence & analytics and people development - to ensure enablement needs are met.
- Define and implement a singular learner support process, including uncovering data driven insights to drive future onboarding and continuing enablement initiatives.
What We're Looking For On Your CV
- 3-5 years of experience managing systems and processes, ideally within an enablement team
- Professional working proficiency in English.
- Experience with owning end-to-end projects, from requirements gathering to implementation & change management to ongoing maintenance
- Process oriented mindset, with the ability to map existing processes, identify areas of optimization, and implement automatic workflows
- Excellent stakeholder management skills, specifically working with global, cross-functional individuals
- Extremely organized and detail-oriented, capable of managing and tracking multiple projects
- Ability to work independently in highly ambiguous, shifting environments
- Knowledge of adult learning methodologies, including Kirkpatrick's Model
- Data Analysis skills including SQL and Tableau
- Experience configuring APIs
What You Should Know About This Team
- Broad purview: We work across regions, so there's always something new to learn!
- Direct influence on key company metrics, including revenue, expansions and renewals.
- Strong focus on professional development.
- We work hard but also have a lot of fun doing it. We believe the best work comes from a collaborative and trusting team culture.
Our Team's Favorite Perks and Benefits
- Work-life integration: frequent office events, team outings, and happy hours
- Qualtrics Experience Program: MXN 36,882 annually (eligible after a year)
- Wellness reimbursement: MXN 25,000 annually
- Allowances for meals, transportation, groceries, and more
- We believe in sharing Qualtrics' success which is part of the compensation for all employees
The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act
Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.
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