Description
At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you'll be part of a nimble group that's empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won't have to look to find growth opportunities—ready or not, they'll find you. From retail to government to healthcare, we're on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that's work worth doing.
Software Development Engineer II - Sales Application Engineering
Why We Have This Role
The Internal Development team architects develops, and maintains tools that our coworkers in Sales, Services, and Customer Success use every day. Our tools are critical to onboarding new Qualtrics customers, tracking product usage, viewing license information, and ultimately helping our customers to be successful with the Qualtrics product. We work primarily with Django, React, and MySQL, and all of our services are hosted on AWS.
How You'll Find Success
- Shown ability to troubleshoot and identify the root cause of issues
- Demonstrated skill and passion for operational excellence
- Ability to retain composure under stressful conditions, communicate effectively with a wide array of individuals at Qualtrics, and get the right things done
- Ability to understand large systems, drilling down to code level
How You'll Grow
- Passionate about building products that help customers easily and effectively get their job done
- Curious and constantly learning on your own and from others
- You get satisfaction from helping others succeed, and you constantly seek ways to improve
- You can identify gaps, propose solutions to important problems, and then take them to resolution
Things You'll Do
- Developing scalable, fast, robust, and simple self-service data analytics solutions to solve complex business problems
- Close collaboration with your team to collect and incorporate feedback into your feature design
- Drive operational excellence by investigating production issues, driving root cause analysis, and follow-up actions for mitigation
- Improve performance, availability, reliability, scale, throughput, and latency
- Work with your team in order to meet the customer work you're doing, understand the decisions that are being made, and make your voice heard
What We're Looking For on Your Resume
- BA/BS degree in computer science or related field
- 2-5 years experience in developing and operating highly-available web services
- Experience with software engineering best practices (e.g. unit testing, code reviews, design, continuous delivery, source-control repositories, test automation, and build/deploy systems)
- Development experience in a high-level language, such as Javascript, PHP, or Python (bonus points for experience with Django and React)
- Database experience (preferably SQL)
What You Should Know About This Team
We need entrepreneurial engineers who want to create something new at Qualtrics and who excel at working cross-team and cross-functionally. Our engineers, at every level, participate in design and architecture, requirements gathering, full stack development and delivery, operations, quality, and optimization. Successful engineers are excited to envision the future of Qualtrics data and anticipate internal and external customer needs that don't exist yet.
Our Team's Favorite Perks and Benefits
- We spend 10% of our time on individual engineering growth activities every quarter
- We participate in personalized Career Action Planning. You will work with your manager to design a plan based on your life experiences, values, and career aspirations (inside and outside Qualtrics) that helps you achieve your career goals at Qualtrics
- Qualtrics pays 100% of the healthcare benefit premiums for employees and their dependents.
- Full-time employees receive an annual experience bonus after their first year of employment. Qualtrics Experience Bonus is a program designed to provide experiences to our employees they might not otherwise have.
- Variable allowances for wellness, meals, transportation, and more.
The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life. Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic. Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know. Not finding a role that's the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise! You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit.
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