Description
Join our team here at River Valley Counseling Center, Inc.! We are hiring a Client Health Benefit Coordinator! About Us: At River Valley Counseling Center, Inc. (RVCC), our mission is to improve the health and well-being of every person in our community. We provide expert, compassionate care grounded in honesty, respect, and dignity. Through collaboration, innovation, and education, we inspire hope and empower positive change in those we serve. We are committed to being responsible stewards of our resources, ensuring efficient and cost-effective care for all. Position Summary: The Client Health Benefit Coordinator#is the primary contact for patients and staff needing help with insurance-related services. They assist with applications, renewals, eligibility issues, and maintain accurate insurance records while delivering excellent customer service in a diverse, fast-paced environment. The role also includes community outreach, report generation, and ongoing training. Key Responsibilities: Insuring that client files contain the most up-to-date insurance information. # Provide excellent customer service to all patients and staff in a diverse, multicultural and fast-paced environment. # Assist patients with completing health/dental insurance applications and navigating coverage options for MassHealth, Health Connector and any other Qualified Health Plans, using either the state electronic system or paper form application. # Educate patients on insurance responsibilities, renewal processes, and plan selection. Conduct follow-up to ensure enrollment completion and support retention of coverage. Outreached as needed. # Qualifications: Required: High school diploma or equivalent # 2+ years in customer service, preferably healthcare # Ability to effectively communicate with people of diverse cultural, ethnic and socioeconomic backgrounds. Strong communication, organizational, and computer skills, including data entry. Ability to work independently and collaboratively with other members of the team. Fluent in English and Spanish. What We Offer: A supportive, mission-driven work environment # Opportunities for professional development and continuing education # Competitive benefits package # Collaboration with a compassionate, multidisciplinary team # The chance to make a real difference in our communities # Summary of Benefits: # Salary Range: $18.25 - $24.25 Based on years of experience, level of education, specialty and licensure/certifications. Additional Compensation for advanced education for qualifying positions. Generous time off benefits for eligible positions Exclusive employee discounts Excellent and affordable insurance including health, vision, dental and pet insurance Free access to VHS Fitness # Relaxation center Mileage reimbursement 403b match CEU reimbursement up to $1,000 per year Tuition reimbursement up to $7,000 per year Retention Payments offered to licensed and licensed eligible clinicians! # Our Commitment to Diversity and Inclusion: River Valley Counseling Center, Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you#re passionate about helping others and want to be part of a team that values integrity, compassion, and innovation # we#d love to hear from you! #
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