Description
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Job Description :
Summary
As a Brokerage Operations Manager your primary focus is the development and management of all Freight Brokerage Carrier Sales Representatives within a given mode. Work in partnership with the Brokerage leadership and management team as they support the overall productivity and cost-effectiveness of the branch, ensuring permanent business. The Modal Operations Manager will drive operational efficiencies to bring down costs as well as working with the Carrier Procurement team to expand the Ryder System, Inc carrier network for a given mode, developing our current and future workforce talent, and collaborating with the Sales and Account Management teams to provide the best possible customer experience. This role will report to the Freight Brokerage Branch Manager.
Essential Functions
- Training, Coaching and Developing Carrier Representatives to execute the SOP's in place with a goal of 100% compliance and execution for the Modal team
- Collaborate with the other department managers (Sales, Account Management, Accounting) to ensure each customer's requirements on the operations level are understood and being fulfilled for every load.
- Evaluate the performance for each customer to maximize profitability and volume as it correlates to our overall business strategy for each one.
- Manage the load volume for each carrier representative to ensure workload is distributed as evenly as possible throughout the team.
Additional Responsibilities
- Building a first in class employee culture.
- Team Building and Operational team Management.
- Maintain and relay current knowledge of legal regulations, industry trends, and best Logistics/Supply Chain practices; evaluate business operations and technology, processes, and/or technology.
- Tracking production - Logging carrier communication & offers as well as ensuring their team is aggressively looking for and pursuing available trucks.
- Manage carrier issues (fall offs, delays in transit, accessorial disputes, Freight Guard reporting, etc.).
- Building an ever-growing carrier base and relationships to improve capacity and reduce cost of hire as well as make educated decisions on onboarding new carriers.
- Ensure the Booking and Dispatch process is performed timely and correctly.
- Manage After Hours Staffing and Performance. Evaluate carrier rep performance metrics and do reviews as needed.
- Performs other duties as assigned.
Skills and Abilities
- Excellent Commercial and Sales Skills
- The ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or government regulations.
- Ability to write reports, business correspondence, and procedure manuals.
- Ability to effectively present information and respond to questions from groups of managers, clients, and customers.
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
- Market Knowledge – The operations manager should be an expert in every market, understanding capacity and carrier cost, to work with Sales and Account Management to establish realistic rates to maximize profit and minimize loss.
- High level understanding of load Board Posting Management
- MS Office (Outlook, Excel, Word, PowerPoint, etc.), intermediate required.
Qualifications
- High School Diploma required.
- Bachelor's degree in business, logistics, supply chain or related field of study preferred.
- Three (3) years or more in a management role preferred.
Job Category: Transportation
Compensation Information :
The compensation offered to a candidate may be influenced by a variety of factors, including the candidate's relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:
Pay Type :
Salaried
Minimum Pay Range:
$70000
Maximum Pay Range:
$80000
Benefits Information:
For all Full-time positions only : Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.
All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Security Notice for Applicants:
Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers .
Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at careers@ryder.com or 800-793-3754.
Current Employees :
If you are a current employee at Ryder, please click here (http://wd5.myworkday.com/ryder/d/task/1422$3.htmld) to log in to Workday to apply using the internal application process.
Job Seekers can review the Job Applicant Privacy Policy by clicking here (http://ryder.com/job-applicant-privacy-policy) .
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