Desk Side Engineer – Senior Job Listing at SAIC in Washington, DC (Job ID 2312448)

Description

Description

Deskside support Engineer

• Candidates need a minimum of 4 years of experience providing desk side support, acting as senior engineer specializing in troubleshooting of complex and advanced end-user issues with hardware and software in a diverse MS Windows environment. 
• Provides Tier 2 deskside end user support including imaging, deployment, asset management, Windows 10 with strong user interaction skills. 
• Diagnose and troubleshoot Apple (MAC) computer and iOS hardware and software.
• Perform repairs on Apple computer and iOS hardware and software.
• Understanding of the MAC OS Imaging process using JAMF preferred but not required. 
• Need to be able to work independently and as part of a team. 
• Skills should include hardware and software diagnostics, mobile device deployment, recovery and troubleshooting Perform IMAC procedures and lifecycle refresh activities. 
• Familiarity with Remedy and Service Now a plus; provide updates in ITSM system to document problem resolution progress and meet SLAs. 
• Experience supporting Active Directory, MS Office Suite, Bomgar, VPN, SCCM, VTC, Zoom needed. Escalates complex problems to upper-level deskside engineers. 
• Must have a broad base of support and diagnostic knowledge and be fluent in multiple IT disciplines such as computing, networking, integration, and domain administration.
• Escalation point for Junior and Mid-level desk side engineers. 
• Ability to act independently in a customer environment, as well as the ability to engage engineers from multiple teams to troubleshoot issues.
• Troubleshoots complex issues that were unable to be remediated by junior and mid-level engineers. 
• Updates status of queued service requests with the IT service management system

Qualifications

Required Experience and Qualifications:

• Bachelor's Degree preferred
• High School Diploma may be substituted with 6 additional years of related experience.
• HDI Technical Support Professional required within six (6) months of employment. .
• Certifications desirable but not required include A+, Net+, Secure+. 
• Must be reliable and have independent transportation. 

Note: Candidate must be a U.S. citizen or green card holder who has resided in the U.S. for at least 3 years and

   the ability to obtain a public trust

Target salary range: $50,001 - $75,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
SAIC accepts applications on an ongoing basis and there is no deadline.

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.

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