Description
Description
Responsibilities/ Skills:
• Identify, prioritize and resolve reported problems including data, account administration, desktop hardware/software, including application issues.
• Research, resolve, and respond to end-user issues/problems received via email, telephone, or escalations, and provide support on desktop systems.
• Document, maintain, upgrade and replace hardware and software systems.
• Maintain, analyze, troubleshoot and repairs computer systems, hardware and peripherals.
• Provides end user training where required.
• Ability to shift between projects/tasks to keep up with workload.
• Strong communication/people skills
• Highly self motivated and directed, with attention to detail.
• Strong understanding of Windows operating systems and applications in a domain environment, including Windows 10 and Microsoft Office suites
• Experience with desktop encryption methods
• Working knowledge of virtualization technologies
• Experience with desktop image management
• Experience with anti-virus technologies and troubleshooting
• Familiarity with IOS, and Android mobile operating systems
• Basic understanding of TCP/IP, DNS, DHCP, and VPN configurations
• Ability to effectively configure, support and troubleshoot connection settings for Microsoft Outlook users in an Exchange environment
• Peripherals setup & support such as printers, scanners, etc.
• Other duties as assigned
Qualifications
TYPICAL EDUCATION AND EXPERIENCE:
- Bachelors and 0 years or more experience; Masters and 0 years related experience. Or will accept additional years experience in lieu of degree.
- Must have 1-2 years in deskside support
- Must be a US Citizen and must be able to obtain and DOE level Q clearance.
SAIC accepts applications on an ongoing basis and there is no deadline.
Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.
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