ECAMS Watch Officer Job Listing at SAIC in Arlington, VA (Job ID 2506281)

Description

Description

SAIC is currently seeking an experienced Enterprise Computing Applications Monitoring Support (ECAMS) Watch Officer in support of 24/7/365 operations to support the DISA JSP Program. 

 Shift Schedule: Team A: 7 a.m.-7 p.m.  Sunday –Tuesday and every other Wednesday. This will be full-time onsite work at the Pentagon. 

 Position overview and responsibilities: 

• Provide active onsite operations, monitoring, and troubleshooting of IT systems and subsystems via various tools to support enterprise services to worldwide customer base. 

• Through the use of various IT tools members are expected to identify performance issue, isolate fault(s), correct fault(s), and escalate when necessary within Service Level Agreements.  

• Collaborate closely with customers, other teams, and management to resolve incident(s) via verbal and written communications while providing regular updates until incident(s) are resolved.      

• Perform Administrator functions, including creation, modification, and deletion of accounts across various systems. 

• Perform workstation and server patching and other duties as they apply to supporting Tier III initiatives. 

Qualifications

Requirements: 

• Active TS clearance  

• Active DoD 8140 IAT Level II  cyber certification or better  

• Minimum 3 Years' experience in Tier III Support operations. Years of experience will be accepted in lieu of a degree. A bachelor's degree is desired. 

• Proficiency with Monitoring, Ticketing, Troubleshooting, and Reporting tools 

• Hands on experience with Server Administrations including virtualization  

• Commitment to adapting and adhering to best practices  

• Attention to detail and professionalism 

  Desired Requirements: 

• Experience with Organizational Messaging Systems (OMS) and subsystems including AMHS, ECGS, ITS, and MCS 

• Hands-on experience with VMWare, SCOM, Aternity, ServiceNow (SNOW), Prism and Splunk 

• Active DoD 8140 IAT Level III certification 

• Bachelor's degree in Computer Science or related IT or technical field