Description
Description
Help support our nation's Veterans by joining our high-performance, Healthcare technology team.
SAIC has an opening for a Functional Area Analyst (EDI) who will be required to respond to end-user requests for assistance in the operation and functionality with both Tier I and Tier II level support with EDI transactions using the Accredited Standards Committee (ASC) X12 Excellent customer service skills and critical thinking required to be successful. The candidate must be able to assist in clearing Tier 1 and Tier 2 trouble tickets. The candidate must be able to effectively interact with the customer/ user and be able to refer ongoing or unresolved issues to the appropriate technical, analysis, assurance, or engineering support team. The candidate must possess effective communication skills, attention to detail, and be willing to work as part of an integrated team consisting of both Government and contractor personnel.
Key Responsibilities:
· Provide first level of support for EDI transaction and system failures
· Provide excellent customer service experience
· Provide second level of support for EDI transaction and system failures
· Experience in SQL Server
· Understanding of Agile methodology
· Basic understanding of various communication methods / protocols, e.g. sFTP, AS2 and Value-Added Network (VAN)
· Monitor EDI transactions, troubleshoot errors, identify, and resolve problems related to EDI processes and applications.
· Maintain and Support processing of EDI transactions using the Accredited Standards Committee (ASC) X12, 835, 837, 278, 999, 270/271 and 276/277 transaction sets.
Perform application monitoring across various platforms such as Mainframe, Windows/Linux Servers, and Cloud to ensure they are running as scheduled.
· Work closely, coordinate and communicate with customers, vendors and trading partners (e.g. commercial vendors, utility providers), IT and change requestors. Log requests in ServiceNow or other ticketing systems.
· Monitor EDI team mailbox, respond to requests and file correspondence accordingly.
· Perform initial troubleshooting and triage for production issues to resolve,
document results of triage on trouble ticket, and escalate to Tier Two when
unable to resolve issues
· Update and provide weekly/monthly incident and EDI Transaction and volume
reports.
Education:
· Bachelors in computer science or a related scientific or technical discipline
· 10 years of relevant experience
· 10 years additional relevant experience may be substituted education if no degree.
Qualifications
Preferred Experience:
· 5 year's experience in the EDI Healthcare field.
· Strong verbal and written communication skills.
· Attention to detail and excellent customer service.
· Ability to work well in a team environment.
· Capable to work under pressure, handle multiple tasks simultaneously.
· Ability to obtain security clearance.
· Experience providing services to the federal government and/or the Dept. of Veterans' Affairs is preferred.
Target salary range: $80,001 - $120,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
SAIC accepts applications on an ongoing basis and there is no deadline.
Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.
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