Executive Communications Systems Administrator Job Listing at SAIC in Tampa, FL (Job ID 2601509)

Description

Description

SAIC has an immediate opening for a Senior System Administrator - Executive Communications to support the Special Operation Command Information Technology Enterprise Contract (SITEC) - This critical position is located at the SOCOM Headquarters at MacDill, AFB FL. 

The purpose of the Special Operations Forces Information Technology Enterprise Contract(SITEC) 3 Enterprise Operations and Maintenance (EOM) Task Order (TO) is to provide USSOCOM, its Component Commands, its Theater Special Operations Commands (TSOCs),and its deployed forces with Operations and Maintenance (O&M) services to maintain Network Operations (NetOps); maintain systems and network infrastructure; provide end user and common device support; provide configuration, change, license, and asset management; conduct training, and perform Install, Move, Add, Change (IMACs) services. The responsibilities and tasks associated with each requirement play a pivotal role to USSOCOM, the CIO/J6 organization, and ultimately the end-user who operate around the globe 24x7x365. 

We are seeking an experienced Executive Comms Systems Administrator to join our IT team. The successful candidate will be responsible for providing direct Tier I–II technical support for the full lifecycle of VIP IT services, including devices, applications, connectivity, and end-user environments. Deliver remote technical support for VIP personnel during CONUS and OCONUS travel, including real-time troubleshooting of devices, connectivity, and access issues. Apply advanced multi-domain IT troubleshooting to diagnose and resolve complex hardware, software, mobility, network connectivity, and user experience issues. Exec Comms Systems Administrators work closely with other IT teams and service providers to ensure seamless integration and support of our IT infrastructure.

Qualifications

• Current CompTIA Security+ Certification / IAT2
• Current Top Secret (TS) Clearance with SCI Eligibility
• Bachelor's Degree & 5+ years of experience; OR Masters Degree & 3+ years of experience. Nine years of applicable experience with a High School Diploma will be considered in lieu of a degree.
• Configure, issue, secure, and maintain government mobile devices, including smartphones and tablets  
• Provision, configure, and support VIP travel laptops to enable secure remote access to enterprise and mission systems 
• Deploy and maintain portable connectivity solutions, including secure mobile routers, hotspots, and mobile tactical comm kits 
• Perform device imaging, configuration, patching, updates, and lifecycle management for endpoint and mobility equipment
• Provide direct support for secure email, collaboration platforms, remote access services, setup/test VTC services, and enterprise mobility solutions
• Coordinate/facilitate troubleshooting with enterprise service providers, network operations, and cybersecurity teams for issues requiring escalation beyond Tier II
• Deliver rapid response, white-glove support for General/Flag Officers (GO/FO) and Senior Executive Staff in time-sensitive and mission-critical situations
• Provide IT support for GO/FO customers at approved offsite conferences, command events, and on-base residence locations as required
• Maintain asset accountability, configuration documentation, and operational readiness status for VIP IT equipment
• Develop and maintain Standard Operating Procedures (SOPs) for VIP mobility, remote support, and operational processes 
• Support Continuity of Operations (COOP) and contingency IT requirements for VIP leadership

Required and Desired Knowledge, Skills and Abilities:

• Highly desired - Cisco CCNA Certification or AZ-104 Certification or similar equivalent or higher-level IT certifications
• Experience supporting Senior Leadership or VIP customers in high-visibility operational environments
• Strong background in end-to-end IT support, including endpoints, mobility, connectivity, and collaboration technologies
• Exceptional IT troubleshooting skills across multiple technology domains
• Exceptional written and verbal communication skills; high level of professionalism, discretion, and customer service
• Ability to excel/perform/work independently and must be a strong, proactive team player

• Availability for short-notice travel CONUS and OCONUS (5% of the time) in support of contingency operations and natural disaster readiness