Description
Description
SAIC is currently seeking a Helpdesk Services Support for the Army's Mission Command Information Systems (MCIS) onsite at Rock Island, IL.
Job Description:
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Assist and provide end-user support and serve as auxiliary support for Video Teleconferencing (VTC) operations
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Support the local Desk Side Support Technician & VTC Specialist
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Provides troubleshooting, repairing and debugging T1 computer systems
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Helps with maintenance problems or bugs to design engineering/software engineering
NOTE: This position requires up to 25% of travel.
Qualifications
TYPICAL EDUCATION AND EXPERIENCE:
BS degree and 0 years related experience (4yrs experience accepted in lieu of degree)
REQUIRED QUALIFICATIONS/SKILLS:
Experience in desk side or end-user technical support
Strong troubleshooting skills across hardware, software, and peripherals
Advanced printer troubleshooting experience
Ability to work independently with minimal supervision
Strong communication, organization, and customer service skills
REQUIRED CLEARANCE:
Able to obtain a DoD Secret Clearance prior to start
Apply on company website