IT Support Technician II Job Listing at SAIC in Washington, DC (Job ID 2504220)

Description

Description

Experience:  Must have a minimum of 3 years of experience providing desk side and/or service desk IT support, specializing in troubleshooting end-user issues with hardware and software. Must have a broad base of knowledge and be fluent in multiple IT disciplines such as computing, computer workstations, computer hardware and software, productivity tools, applications and networking. CompTIA A+ certification may be substituted for 1 year experience.

Duties:  Responsible for providing desk side and/or call center support to end users for complex issues.  Escalation point for IT Support Tech level 1.  Researches end-user issues and develops a plan for remediation.  Performs research and resolution support independently.  Creates, updates and closes, incident and service requests with the IT service management system. Adheres to IT Processes and SOPs.

Qualifications

AA Degree and 1+ years experience or 2+ years of experience in lieu of a degree.

Ability to pass a Public Trust Background Investigation.

• Strong knowledge of ServiceNow
• Established success in Metric driven environment
• Strong knowledge of Windows 11
• Proficiency with MS Intune
• Familiarity with Splunk queries
• Knowledge of PIV/ CAC/ HSPD-12 authentication
• Strong knowledge of Active Directory

• Knowledge of a ticketing system (ServiceNow, Remedy, JIRA, etc.)
• Familiarity with onsite support/remote support/Walk Up Desk support (a mix between the three, does not need to be even)
• Familiarity with imaging (SCCM, BigFix, etc.)
• Familiarity with software (Splunk, Tenable, M365, etc.)
• Understanding of knowledgebase articles (both use and contribution)
• Technical Knowledge (desktop, networking, mobile, etc.
• Knowledge of Mac support (does not need to be in depth, just familiar)

 

Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
SAIC accepts applications on an ongoing basis and there is no deadline.

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.

 Apply on company website