Description
Description
We are seeking an experienced Software Engineering Team Manager to lead our ServiceNow technical practice and software delivery team. This individual will serve as a hands-on technical leader responsible for driving delivery excellence, mentoring engineering talent, and serving as a trusted advisor to our customers. The ideal candidate brings deep ServiceNow platform expertise, strong agile delivery experience, and a proven track record of leading high-performing development teams. This opportunity can be worked remote for the right candidate.
Key Responsibilities
ServiceNow Technical Practice
Actively contribute to ServiceNow delivery efforts including configuration, customization, scripting, and integrations
Participate in design and architecture discussions, providing technical guidance and recommendations
Serve as the escalation point for complex technical challenges across ServiceNow implementations
Conduct and lead code reviews, ensuring adherence to development standards and ServiceNow best practices
Stay current with ServiceNow platform releases, new capabilities, and industry trends
Own and communicate the ServiceNow technical roadmap, aligning platform capabilities to business objectives and client needs across multiple quarters
Drive platform roadmap conversations and contribute to pre-sales technical discussions
Lead data management initiatives including data migration planning, transformation strategies, import set design, and ongoing data quality governance within the ServiceNow platform
Team Leadership & Mentoring
Lead, mentor, and develop a team of junior and senior ServiceNow developers, fostering a culture of technical excellence and continuous improvement
Mentor team members through code reviews, pair programming, knowledge sharing sessions, and regular 1:1s
Recruit, onboard, and retain top engineering talent
Resolve team conflicts and remove blockers to ensure delivery momentum
Foster a collaborative, inclusive, and high-performing team culture
Assist in performance evaluations and provide input on team member development plans
Budget Management
Provide input on project estimates, resource needs, and capacity planning in partnership with delivery leadership
Assist in tracking project-level budgets and flagging variances or risks to senior management
Support development of OKRs and KPIs for the team, helping to track progress and report on outcomes
Customer & Stakeholder Engagement
Serve as a technical point of contact for customers during delivery, translating complex technical concepts into clear, business-friendly communication
Translate complex technical concepts into clear, business-friendly communication
Lead customer workshops, discovery sessions, and solution presentations
Build and maintain strong, trust-based customer relationships
Support contract renewals, expansions, and statement of work development
Delivery Methodology
Maintain a solid working knowledge of Agile, Scrum, Kanban, and other software development methodologies, applying the right approach based on team and client needs
Collaborate with Scrum Masters and Project Managers to support smooth delivery execution
- Contribute to sprint planning, backlog grooming, and capacity discussions as a technical voice
Qualifications
Required Qualifications
5+ years in a lead developer or technical lead role, with at least 2+ years in a people management or engineering management capacity
Candidates must be U.S. Citizens and have the ability to get a secret clearance.
Certified Application Developer (CAD)
ServiceNow Certified System Administrator (CSA) – required
Deep hands-on experience with ServiceNow development including:
Flow Designer, Business Rules, Script Includes, UI Policies, Client Scripts
Integration Hub, REST/SOAP API integrations
Service Portal / Now Experience / UI Builder
ITSM, ITOM, HRSD, CSM, or other ServiceNow product suites
Demonstrated experience overseeing agile/scrum delivery practices, with the ability to assess, adapt, and improve team processes without directly facilitating ceremonies
Strong experience with CMDB design, governance, and data integrity within ServiceNow
Proven ability to manage data migration and data management initiatives on the ServiceNow platform
Experience developing and managing technical roadmaps aligned to business and client objectives
Experience owning project or team-level budgets, including forecasting and variance reporting
Demonstrated ability to define and track OKRs and KPIs for engineering teams
Strong experience with customer-facing roles, including requirements gathering and executive communication
Proficiency in JavaScript, web technologies, and ServiceNow scripting
Experience with DevOps practices, CI/CD pipelines, and source control (Git)
Familiarity with ITIL frameworks and service management concepts
Preferred Qualifications
Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field required and 9 years of experience. Masters Degree and 7 years.
Multiple ServiceNow Certifications strongly preferred, such as:
Certified Implementation Specialist (CIS) – ITSM, HRSD, CSM, ITOM, or SecOps
Experience with ServiceNow App Engine and custom application development
Familiarity with Performance Analytics, Reporting, and ServiceNow dashboards
Experience in a consulting, managed services, or professional services environment
Knowledge of cloud platforms (AWS, Azure, GCP) and infrastructure concepts
Experience with program-level planning (SAFe, Scaled Agile) across multiple teams
Familiarity with security and compliance frameworks (SOC 2, FedRAMP) as they relate to platform governance
Experience contributing to pre-sales activities, including RFP responses and solution demonstrations
Exposure to AI/ML capabilities within ServiceNow (Now Intelligence, Predictive Intelligence, Virtual Agent)
Experience with change management practices to guide organizations through platform adoption
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