Customer Experience Analyst (Hybrid) Job Listing at Schreiber Foods in Green Bay, WI (Job ID R0033341)

Description

Job Category: Customer Service Job Family: Product Strategies and Customer Experience Job Description:

As a Customer Experience Analyst, you'll create Customer Intimacy through developing customer relationships and leading Voice of Customer initiatives to ensure timely execution on customer expectations. You'll be responsible for analyzing service metrics and leading cross functional solutions that create effortless customer experiences. You'll aid in customer growth through being an extension of Sales. This position will support our Food Service customer base.

This position is located onsite at our Home Office in Green Bay, Wisconsin. We offer a hybrid schedule, where you may work from home on Monday, and Friday, being onsite on Tuesday, Wednesday and Thursday.

What you'll do:

• Responsible and accountable for providing exceptional customer service as the primary point of customer contact. Provide assistance to customers in order to resolve questions, issues, inquiries and complaints.
• Cultivate and maintain positive customer relationships.  Work as a team with Sales to develop, maintain and grow customer accounts.  Serve as a liaison between the customer and internal departments. 
• Responsible for support of the Sales efforts for customers. Understand voice of customer and work cross-functionally within Schreiber to understand programs and policies to meet customers' needs. Comprehensive follow through internally to ensure effortless customer experiences.
• Build internal relationships and gain an understanding of key business processes in order to effectively communicate and execute to customer expectations.
• Communicate appropriate results through dashboards and other metrics to demonstrate results and opportunities. Provide timeline information necessary to all internal Schreiber departments to meet customer requests (i.e., forecasting, quality, etc.).
• Assist with customer processes including bids as well as commercializing and launching new products.
• Develop product knowledge to ensure thorough understanding of all product category offerings to customers.
• Actively contribute to cross-functional projects and key initiatives that align with and advance company strategy and long-term goals.
• Together with the leadership team, ensures compliance with Food Safety and Food Quality Plans, in addition to customer requirements. Interprets and communicates customer requirements to plant production and/or support groups. Establishes and Audits PCPs, CCPs and Standard Operating Procedures to define and monitor processes, to ensure customer requirements are met. Reviews incidents during which the procedures are not met, and determines appropriate corrective action for partners failing to follow standard procedures.

What you need to succeed:

• Bachelor degree in Business, Marketing or related field
• 2+ years of experience in Business or Customer Service
• Professional communication, adaptable, able to initiate action, strong organizational and problem-solving skills, likes working with diverse customers
• Passion for delivering exceptional customer experiences and driving continuous improvement
• Positive attitude and team player
• Flexible and able to multi-task

• Get not one, but TWO retirement benefits.  When you join our employee-owned company, you'll be part of our Employee Stock Ownership Plan (ESOP) from day one.  In addition to an 8% 401(k) match into the ESOP, Schreiber will contribute an extra amount – about 8% of your earnings – toward your retirement every year.  That's a company contribution of around 16% in retirement savings annually.  That's hard to beat!
• Earn bonus pay. You'll have an opportunity to earn incentive pay twice a year when we meet our company goals.
• Ready to make a move?  Receive a $10,000 relocation bonus PLUS a generous relocation package if relocating more than 50 miles for a U.S. Salaried position.   
• Childcare costs. Get up to $5,000 annually to help you with the cost of childcare.  Monthly contributions toward childcare expenses, including independent babysitters.
• Earn $ for focusing on your health. Depending on your medical plan enrollment, earn $1,200 in your HSA or as a cash payout for prevention activities.  Plus, use your $600 lifestyle spending account for reimbursements related to health, fitness, weight management, mental health and social wellness.
• Pursue development that's relevant to your role, career goals and the company. Plus, we offer tuition reimbursement if you want to further your education to grow in your role at Schreiber.
• Get access to medical, prescription drug, dental and vision benefits starting day one. This includes an onsite nurse and mental health counselor.
• Experience caring like you've never experienced it before. We have a program that's completely organized by and for other partners who need extra help. It's called Partners Helping Partners. We have hundreds of examples of partners organizing fundraisers to help out others going through a hard time.

Sound like a company you'd like to be a part of? Click Apply.

Need extra assistance with the application process? Contact recruiting@schreiberfoods.com or call 920-437-7601.

​For positions that require any amount of travel: Valid driver's license, auto insurance (at least state minimum- more might be required), acceptable driving record per Schreiber Foods discretion, and vehicle that will ensure applicant can meet the travel necessities of the position are required.

Schreiber requires that an employee have authorization to work in the country in which the role is based. In the event, an applicant does not have current work authorization, Schreiber will determine, in its sole discretion, whether to sponsor an individual for work authorization. However, based on immigration requirements, not all roles are suitable for sponsorship.

An Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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