Description
As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.
Job Description
Get To Know Us:
SS&C Technologies is the world's largest independent hedge fund and private equity administrator, as well as the largest mutual fund transfer agency. SS&C's unique business model combines end-to-end expertise across financial services operations with proprietary software and solutions to service even the most demanding customers in the financial services and healthcare industries.
SS&C Global Investor Distribution Solutions (GIDS) provides information processing and computer software services and products. The Company's operating segments include financial markets, customer management, professional services, and output solutions. SS&C GIDS serves the alternative investments, asset and wealth management, banking and lending, insurance, and real estate industries.
Why You Will Love It Here!
Flexibility: Hybrid Work Model
Your Future: Income Protection Insurance
Work/Life Balance: Flexible Time Off
Your Wellbeing: Private Health Insurance discount, Primary & Secondary Paid Parental leave, Death & TPD Insurance
Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
Training: Hands-On, Team-Customised, including SS&C University
Extra Perks: Discounts on fitness clubs, travel and more!
What You Will Get To Do:
The Business Readiness and Enablement Lead is a key driver of successful change within the Transfer Agency (TA) function, ensuring teams are fully prepared for business transformations, system migrations, and process changes. This role is responsible for developing and executing effective change management strategies that enable smooth adoption, maintain service continuity, and equip teams for future-state operations. The position leads change initiatives to minimise disruption and ensure seamless transitions into business operations, coordinates stakeholder engagement to build understanding, alignment, and support for upcoming changes, and ensures operational readiness so that new processes, systems, and workflows are integrated effectively into day-to-day operations. It also fosters clear communication and builds capability across TA teams, supporting confident adaptation to change while maintaining high service standards.
Drive the Transfer Agency change agenda, leading operational readiness and enablement strategies to ensure successful delivery of business transformations, system migrations, and process changes.
Assess readiness across business units, identify gaps, and implement targeted strategies to align people, processes, systems, and controls with organisational objectives.
Develop and execute comprehensive readiness and enablement plans, including detailed timelines, checklists, and risk mitigation strategies, to prevent service disruption and ensure seamless transitions.
Act as the primary liaison between project teams, clients, operational units, and external stakeholders, facilitating alignment, engagement, and clear communication throughout the change process.
Conduct impact assessments with Client and Business Integration teams to identify process changes, resource requirements, and training needs, ensuring changes are adopted effectively.
Collaborate with process owners to implement revised workflows, SOPs, and operational procedures while ensuring compliance with regulatory requirements and internal policies.
Partner with risk teams to identify potential operational and service risks, develop mitigation strategies, and implement contingency plans to safeguard service continuity.
Lead the creation, delivery, and ongoing support of training and enablement materials to ensure staff competency, knowledge retention, and confident adoption of new processes and systems.
Monitor business readiness progress, analyse performance against KPIs, and provide regular reporting to senior leadership to inform decision-making.
Conduct post-implementation reviews, document lessons learned and continuously refine change strategies to improve operational efficiency and sustain improvements.
Foster a culture of proactive change adoption, driving stakeholder engagement, promoting collaboration across onshore and offshore teams, and maintaining high standards of client service throughout all change initiatives.
What You Will Bring:
Proven experience in business readiness, change management, and organisational transformation, including system migrations and process improvements.
Strong understanding of Transfer Agency operations, fund administration, and regulatory requirements within financial services.
Demonstrated ability to lead and coordinate multiple initiatives using project management methodologies such as Agile and Waterfall.
Excellent stakeholder engagement, communication, and training skills, with experience driving adoption and alignment across teams.
Over 10 years' experience in Transfer Agency operations, fund administration, or financial services, with 5+ years leading business readiness and change enablement initiatives.
5+ years' experience in project delivery, program coordination, or operational transformation initiatives.
We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.
Thank you for your interest in SS&C! If applicable, to further explore this opportunity, please apply directly with us through our Careers page on our corporate website @ www.ssctech.com/careers.
Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.
SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.
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