Description
As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.
Job Description
Client Services Analyst I
Location(s): Jacksonville, FL / Chicago, IL / Evansville, IN / San Francisco, CA (Hybrid)
Get To Know the Team
Join SS&C's Client Services team, where financial services meet cutting-edge technology. Regardless of the platform you support, you'll be at the forefront of client success—resolving technical issues, guiding product usage, and building strong relationships with key personnel at hedge funds, asset managers, and other financial institutions. This role is ideal for individuals eager to build a career at the intersection of finance, technology, and client service.
Why You Will Love It Here!
- Flexibility: Hybrid Work Model & a Business Casual Dress Code, including jeans
- Your Future: 401 (k) Matching Program, Professional Development Reimbursement
- Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays
- Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave
- Wide Ranging Perspectives: Committed to Celebrating the Variety of Backgrounds, Talents, and Experiences of Our Employees
- Training: Hands-On, Team-Customized, including SS&C University
- Extra Perks: Discounts on fitness clubs, travel, and more!
What You Will Get to Do
- Engage with Clients: Serve as the first point of contact for client inquiries via phone, email, and web, delivering timely and professional support.
- Resolve Complex Issues: Troubleshoot and resolve technical and product-related challenges, focusing on low-volume, high-complexity cases that require analytical thinking.
- Collaborate Across Teams: Work closely with internal teams—including Professional Services, Product Management, and Product Development —to ensure seamless client experiences.
- Support Escalations: Act as an escalation point for client counterparties and internal stakeholders, helping drive resolution and maintain trust.
- Build Relationships: Develop strong partnerships with clients, including portfolio managers, traders, and operations teams, to understand their needs and deliver value.
- Manage Multiple Priorities: Handle multiple client requests simultaneously while maintaining high levels of accuracy, responsiveness, and satisfaction.
- Contribute to Continuous Improvement: Participate in training programs and ongoing development initiatives to enhance your skills and grow within the organization.
What You Will Bring
- Bachelor's degree
- Strong verbal and written communication skills
- Proven problem-solving and analytical abilities
- Passion for client service and relationship building
- Ability to learn quickly, adapt to new tools, and take initiative
- Familiarity with MS Windows, MS Office, and general system architecture
- Flexibility to support market hours and occasional weekend on-call shifts
- Experience in a customer service or client-facing role
Advantageous and Preferred
- Degree in MIS, Computer Science, Finance, Economics, Math, or a related field
- 1–2 years of experience in financial services, accounting, or a related industry
- Exposure to portfolio accounting or trade order management systems
- Familiarity with SQL, UNIX, or LINUX environments
Thank you for your interest in SS&C! To further explore this opportunity, please apply through our careers page on the corporate website at https://www.ssctech.com/careers/join-ssc
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Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.
SS&C Technologies offers a comprehensive total rewards package designed to support your wellbeing, growth, and future. Our benefits include medical, dental, and vision coverage; a 401(k) plan with company match; paid time off, holidays, and parental leave; and professional development reimbursement opportunity.
Actual base salary will vary based on several factors, including but not limited to relevant skills, prior experience, education, demonstrated performance, and geographic location. California: The expected base salary for the position is between 60,000 USD to 70,000 USD. Illinois: The expected base salary for the position is between 60,000 USD to 70,000 USD.
In addition, employees in this role may be eligible for consideration on an annual basis for a discretionary bonus and/or equity awards, such as restricted stock units or stock options, based upon individual and business performance at the company's discretion.
Applications will be accepted on an ongoing basis until the position is filled.
SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.
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