Graduate Client Services Analyst - 2026 Job Listing at SS&C Technologies in Melbourne, VIC (Job ID R40591-Melbourne, Australia)

Description

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

Get To Know Us:

SS&C Technologies is the world's largest independent hedge fund and private equity administrator, as well as the largest mutual fund transfer agency. SS&C's unique business model combines end-to-end expertise across financial services operations with proprietary software and solutions to service even the most demanding customers in the financial services and healthcare industries. 

In Australia, you'll join a collaborative and supportive environment where learning, teamwork, and service excellence are genuinely valued.

Why You Will Love It Here!

• Flexibility: Hybrid Work Model (6 day per month in the office)

• Your Future: Income Protection Insurance

• Work/Life Balance: Flexible Time Off

• Your Wellbeing: Private Health Insurance discount, Primary & Secondary Paid Parental leave, Death & TPD Insurance

• Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity

• Training: Hands-On, Team-Customised, including SS&C University

• Extra Perks: Discounts on fitness clubs, travel and more!

What You Will Get To Do:

Permanent role | Structured graduate program

Start date: March 2026

About the Graduate Program

During the program, you will:

• Complete structured onboarding and training

• Build a strong understanding of Transfer Agency products and processes

• Develop confidence in client communication and service delivery

• Learn how to manage workload, priorities, and service standards

• Receive regular feedback and support from experienced colleagues

• Gain exposure to different teams through planned rotations

• Learning, development and Mentorship are built into the role; you are supported throughout.

First 6–12 Months

In your first year, you will:

• Complete structured onboarding and training

• Build capability through BAU client servicing work under supervision

• Gradually take on more complex queries and responsibilities

• Gain exposure to escalations and client issue resolution

• Begin contributing to service improvement or client experience initiatives

Rotations

You will rotate across Client Experience and Operations, spending approximately 3–4 months in each area. These rotations are designed to give you a well-rounded understanding of the end-to-end Transfer Agency lifecycle and client touchpoints.

As a Graduate Client Services Analyst, you'll work as part of an experienced client services team, gradually increasing responsibility as your knowledge and confidence grow.

• Respond to client queries via phone, email, and workflow systems in a professional and timely manner

• Monitor shared mailboxes and workflow queues to ensure queries are tracked and prioritised effectively

• Support the coordination of client instructions with internal operational teams

• Assist with escalated queries, learning how issues are resolved and prevented

• Build an understanding of service standards, SLAs, and regulatory requirements

• Develop strong relationships with internal teams and client contacts

• Contribute ideas to improve service quality and client experience as confidence grows

You'll receive guidance and support — you're not expected to work independently from day one.

What You Will Bring:

• We're looking for strong learners with a client-focused mindset, not finished professionals

• A bachelor's degree in business, Finance, Economics, Commerce, Accounting, or a related discipline, with a good academic record

• An interest in financial services, client servicing, or operations

• Strong written and verbal communication skills

• Ability to manage tasks, prioritise work, and adapt to changing demands

• High attention to detail and accuracy

• Confidence in using Microsoft Office applications

• A positive attitude, curiosity, and willingness to learn

• Alignment with our core values: Excellence, Integrity & Respect, and Teamwork

We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.

Thank you for your interest in SS&C! If applicable, to further explore this opportunity, please apply directly with us through our Careers page on our corporate website @ www.ssctech.com/careers.

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.