Intern - Non Technical Job Listing at SS&C Technologies in NJ (Job ID R34176)

Description

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

Job Title:  Healthcare Call Center Intern

Locations: Remote – US – New Jersey or Connecticut

Get To Know Us:

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

SS&C is leading the way.  We continue to look for todays and tomorrow's brightest talent, those that embody a spirit to improve not only their lives, but those around them. From college students to seasoned and experienced professionals, we encourage you to apply. SS&C prides itself on hiring diverse, honest, dynamic individuals, who value collaboration, accountability, and innovation to name a few. 

The Healthcare Call Center Intern responds to inbound phone calls and processes customer inquiries and requests using appropriate systems and databases. Follows all contractual and regulatory obligations while delivering high-quality service. Uses sound judgment to resolve customer inquiries, analyzes account history, and makes necessary updates based on customer interactions. Escalates calls when appropriate.

In addition to standard call center duties, this role supports the evaluation and integration of artificial intelligence (AI) and intelligent automation technologies used within the contact center. This includes identifying automation opportunities, providing feedback on chatbot and AI-assisted responses, and participating in pilot programs designed to enhance operational efficiency and customer experience.  As a Health Care Call Center Representative, you will join a fast-paced, inbound contact center environment focused on delivering world-class customer service. You'll work closely with a team that values collaboration, innovation, and continuous improvement. This is an ideal position for individuals who are passionate about customer service and excited about the role of emerging technologies in transforming the call center experience.

What You Will Get To Do:

• Respond to inbound calls and assist customers with medical benefit details, claims status, and coverage information.
• Document all customer interactions accurately within internal systems.
• Escalate complex issues per established protocols.
• Monitor and assess the performance of AI tools (e.g., virtual assistants, chatbots) and automated workflows within the call center.
• Provide feedback to internal teams regarding the accuracy and effectiveness of AI-driven processes.
• Collaborate with cross-functional teams to identify areas for automation and process improvement.
• Participate in the testing and implementation of new AI tools and enhancements.

What You Will Bring:

• At least through sophomore year in college pursuing a relevant degree  
• Minimum cumulative GPA of 3.0
• Proven ability to work as part of a team
• Ability to work in a fast-paced environment
• Strong communication and problem-solving skills
• Interest in technology, AI, and process improvement within customer service settings.

Why You Will Love It Here!

• Flexibility: Hybrid Work Model and Business Casual Dress Code, including jeans
• Your Wellbeing: Medical and HSA offered
• Wide Ranging Perspectives: Committed to Celebrating the Variety of Backgrounds, Talents and Experiences of Our Employees
• Training: Hands-On, Team-Customized, including SS&C University

We are unable to consider individuals who will eventually need sponsorship in a full-time role to remain employed in the United States.

We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.

Thank you for your interest in SS&C! www.ssctech.com/careers

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

SS&C offers excellent benefits including health, dental, 401k plan, tuition and professional development reimbursement plan.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.

Salary is determined by various factors including, but not limited to, relevant work experience, job related knowledge, skills, abilities, business needs, and geographic regions. Jersey City, NJ: Salary range for the position: 25.00 USD/hour to 25.00 USD/hour.

 Apply on company website