Operational Incident Manager Job Listing at SS&C Technologies in Newcastle, NSW (Job ID R38182)

Description

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

Job Title: Operational Incident Manager

Locations: Newcastle NSW, Brisbane City QLD, Sydney NSW or Melbourne VIC | Hybrid

Type: Full Time II Fixed Term Contract for 6 Months and potential for extension

Get To Know Us:

SS&C delivers end-to-end superannuation administration, combining advanced technology with deep industry expertise to ensure accuracy, compliance, and exceptional member experiences. Our services cover everything from contributions and benefit payments to risk management and regulatory reporting, giving clients confidence and operational efficiency. By joining SS&C, you'll be part of a team that drives innovation and excellence in financial services administration.

Why You Will Love It Here!

• Flexibility: Hybrid Work Model
• Work/Life Balance: Flexible Time Off
• Your Wellbeing: Private Health Insurance discount, Primary & Secondary Paid Parental leave, Income protection, Death & TPD Insurance
• Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
• Training: Hands-On, Team-Customised, including SS&C University
• Extra Perks: Discounts on fitness clubs, travel and more!

What You Will Get To Do:

We are seeking a detail-oriented and proactive Operational Incident Manager to join our team in the superannuation administration industry. The successful candidate will be responsible for managing and administering incidents across multiple clients. This role requires strong operational incident management skills, superannuation experience, analytical skills, excellent time management, demonstrated experience coordinating multiple work items across teams and a commitment to upholding a positive risk culture.

• Support the Head of Operational Excellence and the business in executing the incident management process, ensuring timely and effective resolution.
• Lead end-to-end incident management including identification, assessment, remediation, and prevention of incidents and breaches
• Conduct investigations and root cause analysis.
• Collaborate with various business units to ensure accurate and complete execution of remediation.
• Prepare reports and analyse trends in incidents to identify systemic issues and areas for improvement.

What You Will Bring:

• Experience in operational incident management and/or risk management within the superannuation or financial services industry
• Strong analytical and problem-solving skills
• Excellent verbal and written communication skills
• Experience maintaining positive client relationships
• Experience coordinating work across multiple teams
• High attention to detail
• A team player who is committed to fairness, quality and continuous improvement.
• Knowledge of superannuation and systems
• Ability to adapt quickly to changing environments

We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.

Thank you for your interest in SS&C! If applicable, to further explore this opportunity, please apply directly with us through our Careers page on our corporate website @ www.ssctech.com/careers.

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.