Description
SS&C is a leading provider of mission-critical, AI-powered technology and services empowering financial services and healthcare organizations to work smarter, faster, and securely. Founded in 1986, SS&C is headquartered in Windsor, Connecticut, and has offices worldwide. More than 23,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.
Job Description
SS&C Financial Services – Complaints Investigator – Bristol/Hybrid
About SS&C Technologies
SS&C is a global provider of investment, financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.
SS&C Financial Services
A leading innovator in alternative investment technology solutions and services, SS&C is also home to the industry's largest fund administrator: SS&C GlobeOp, helping funds of all sizes from start-ups to today's largest funds. Named "Best Administrator: Technology" in the 2020 HFM US Services Awards. Across all of SS&C, we serve nearly $45 trillion in managed assets. We have assembled an exceptional team of fund accounting experts and equipped them with the industry's leading technology, which SS&C built and supports.
Main purpose of the role
Investigation and resolution of all complaints received by SS&C by telephone or in written format, whilst complying with SLA's and Regulatory requirements.
Specific duties
Investigate complaints thoroughly and document findings
Discuss outcome of investigation with the complainant by telephone
Where required, write to the complainant to explain your findings, using agreed templates and Client company style guide
Liaison between Clients, Customers, Client Service Managers (CSMs), SS&C Group
Compliance and administration areas, concerning the resolution of complaints
Establish and record complaints root cause data to provide Management with analysis
and regular feedback
Ensuring culture of TCF adhered to at all times
Resolution of all complaints within SLA, meeting KPIs and complying with regulatory deadlines and rules
Accurate and timely data input to maintain the complaint information within SLA and in a compliant manner
Ensure all work is reviewed prior to submission for quality checking to minimise re-work
Alert team manager to any trends detected whilst resolving a complaint
Application of the escalation procedure in the event of serious complaints
and potential problem which may impact adversely on the Complaint's team's ability to meet SLA's and or regulatory requirements
Assesses complaints and makes redress recommendation to demonstrate a fair and reasonable solution
Follow documented department procedures and Client specifics
EEO Statement / Non-agency Disclosure
We encourage applications from people of all backgrounds and particularly welcome applications from under-represented groups, to enable us to bring a diversity of perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.
Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.
Background Checks
All offers of employment at SS&C are subject to background verification checks, including 5-year employment history, proof of eligibility to work in hiring location, proof of address, credit check and criminal record check (where permitted by local law). The accuracy of all information you submit as part of your application is vital and may be used as part of the background checking process should you be successful.
Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.
Applications will be accepted on an ongoing basis until the position is filled.
SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.
Apply on company website
Find Connections via Linkedin
