Intake and Emergency Services Director Job Listing at State of Vermont in Williston, VT (Job ID 6D982DC9-A3AA-4)

Description

Overview

Join Our Family Services Division Leadership Team as the Director of the Centralized Intake and Emergency Services Unit.

 

Are you ready to make a profound impact on the lives of children and families across the state? We are seeking a dynamic leader to helm our Centralized Intake and Emergency Services Unit within the Family Services Division of the Department for Children and Families. 
This pivotal role serves as the leader of the "front door" to our system, ensuring the safety and well-being of children through effective management of our statewide child abuse reporting call center and emergency services program.

 

Why This Role Matters:
As the director, you will oversee the critical function of child abuse reporting, a cornerstone of our division's mission. Your leadership will ensure seamless continuity of operations in emergency situations, safeguard the welfare of children, and support the wellness of our workforce through afterhours response.

 

Key Responsibilities:
•    Leadership & Strategy: Drive the implementation of statewide policies and protocols for intake assignment, and afterhours response. Collaborate with district offices to ensure effective communication and coordination of Child Safety Intervention assignment and during emergencies.
•    Team Development: Hire, train, supervise, and evaluate a dedicated team of intake and emergency services professionals. Foster a culture of continuous improvement and excellence.
•    Operational Excellence: Manage the budget and monitor the effectiveness of the unit, ensuring resources are utilized efficiently. Develop and implement a continuous quality improvement system to enhance service delivery.
•    Technology & Innovation: Lead the development of continuity of operations planning (COOP) and troubleshoot technology solutions for the call center, ensuring robust and reliable service.
•    Collaborative Engagement: Participate actively in Division Management Team meetings and represent intake and emergency services at Division Director's meetings, contributing to strategic decision-making and organizational growth.

 

Unique Benefits:
•    Impactful Work: Unlike direct service roles, this position allows you to have statewide influence, impact systemic change and improve processes that affect the entire workforce and community.
•    Leadership Opportunity: Be part of a management team that shapes the future of family services, driving innovation and excellence in child welfare.
•    Supportive Environment: Play a crucial role in supporting the wellness of our workforce through afterhours support, ensuring our team is equipped to handle emergencies effectively 24/7.

 

Join us in this vital role and be a part of a team dedicated to protecting children and strengthening families. Your leadership will be instrumental in shaping the future of child welfare and youth justice work. Apply today to make a difference!

Who May Apply

This position, Intake and Emergency Services Director (Job Requisition #53144), is open to all State employees and external applicants.
If you would like more information about this position, please contact brenda.gooley@vermont.gov
Resumes will not be accepted via e-mail.  You must apply online to be considered.
Please note that multiple positions in the same work location may be filled from this job posting.

 

AHS BACKGROUND CHECKS:  Candidates must pass any level of background investigation applicable to the position.  In accordance with AHS Policy 4.02, Hiring Standards, Vermont and/or national criminal record checks, as well as DMV and adult and child abuse registry checks, as appropriate to the position under recruitment, will be conducted on candidates, with the exception of those who are current classified state employees seeking transfer, promotion or demotion into an AHS classified position or are persons exercising re-employment (RIF) rights.

Environmental Factors

Duties are performed largely in an office setting although field travel will be necessary, for which private means of transportation must be available. Although duties normally occur within a regular weekday schedule, evening and weekend duty will be necessary to provide necessary service and/or emergency coverage as well as regular supervision to units that cover 24/7 operations. The availability of this person to the units for support and supervision in emergency and high risk situations is a common occurrence and will require some flexibility and planning.

Minimum Qualifications

Master's degree in social work or public administration and two years in a human services program; including one year of supervisory or administrative duties.

OR

Master's degree in social work or public administration and two years as a Social Worker with a child protective or juvenile services caseload.

OR

Bachelor's degree and three years in a human services program, including one year of supervisory or administrative duties.

OR

Bachelor's degree and three years as a social worker with a child protective or juvenile services caseload.

Total Compensation

As a State employee you are offered a great career opportunity, but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits that are worth about 30% of your total compensation, including:

• 80% State paid medical premium and a dental plan at no cost for employees and their families
• Work/Life balance: 11 paid holidays each year and a generous leave plan
• State Paid Family and Medical Leave Insurance (FMLI)
• Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan
• Tuition Reimbursement
• Flexible spending healthcare and childcare reimbursement accounts
• Low cost group life insurance
• Incentive-based Wellness Program
• Qualified Employer for Public Service Student Loan Forgiveness Program

Want the specifics? Explore the Benefits of State Employment on our website.

Equal Opportunity Employer The State of Vermont celebrates diversity, and is committed to providing an environment of mutual respect and meaningful inclusion that represents a variety of backgrounds, perspectives, and skills. The State does not discriminate in employment on the basis of race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, membership in an employee organization, family medical history or genetic information, or family or parental status. The State's employment decisions are merit-based. Retaliatory adverse employment actions by the State are forbidden.

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