Vermont General Assembly - IT User Support Specialist Job Listing at State of Vermont in Montpelier, VT (Job ID 51B1FCAC-290B-4)

Description

How to Apply

**Please do not apply through the portal**. To apply, please submit in Word or PDF format a resume and a cover letter explaining your interest and qualifications by e-mail to:  HRApplications@leg.state.vt.us. 

Application Deadline:  May 31, 2024

Overview

The Office of Legislative IT seeks to hire a User Support Specialist. The non-partisan role is responsible for providing Tier 1 support to our clients over the phone, via email and chat, and/or in-person. The Specialist will ask appropriate questions and use their knowledge and resources to diagnose and resolve the client's issues or escalate issues that are beyond Tier 1 area of responsibility. This role manages the overall asset inventory, as well as the mobile device fleet.

Description

This is a full-time position, located in Montpelier, VT. The comprehensive State benefits package includes health insurance and retirement plans. This position may require late-night and early-morning coverage as needed when the Legislature is in session (January–May).

 

Compensation

Minimum starting salary of $53,215, with an initial offer based on applicable qualifications and experience.

Minimum Requirements

Required:
•    Associate degree. 
•    1-3 years of related, professional work experience. 
Preferred:
•    Degree in Computer Science, Computer Information Systems, Information Technology, or a closely related field

Required Proficiencies:
•    Strong knowledge of Windows OS
•    Strong knowledge of Apple iOS and Android OS
•    Working knowledge of Mac OS
•    Excellent written and verbal communication skills
•    Ability to multi-task, be detail-oriented and organized. 
•    Ability to diagnose and resolve tier 1 technical issues
•    Ability to troubleshoot issues quickly and accurately in time-sensitive situations.
•    Ability to remain calm in a fast paced and challenging environment.
•    Excellent interpersonal and customer service skills, including a willingness to interface with all legislators, staff, and members of the public.
•    Ability to remain nonpartisan in a political environment. 

Equal Opportunity Statement The State of Vermont celebrates diversity, and is committed to providing an environment of mutual respect and meaningful inclusion that represents a variety of backgrounds, perspectives, and skills. The State does not discriminate in employment on the basis of race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, membership in an employee organization, family medical history or genetic information, or family or parental status. The State's employment decisions are merit-based. Retaliatory adverse employment actions by the State are forbidden.

 Apply on company website