Description
Position Description:
The leasing agent must be knowledgeable, friendly, energetic and have a dynamic personality. The leasing agents role is primarily a sales position with a strong emphasis on customer satisfaction, meeting goals, and achieving results. As a leasing agent, you will be responsible for the sales process from start to finish, minimizing vacancies, maximizing occupancy, maximizing tenant retention, creating or assisting with the annual marketing plan, implementing it and making adjustments as needed. Through by providing excellent customer service, following up with leads and helping current residents resolve problems as they arise, you will become the face of the property. The leasing agent is also the concierge of the community; they must know their surrounding community, and be able to sell it. This position reports directly to the Property Manager
Must specialize in Affordable Housing and Tax Credit.
Essential Functions:
Greet, pre-qualify, build rapport, follow up and close the lease with prospects for phone, email and site visit traffic
Responsible for community and apartment tours, handling objections and selling features and benefits of the neighborhood and the property
Understand and implement sites leasing criteria in order to pre-qualify and process applicants
Ensure that rental applications are processed in a timely manner and work with relevant staff to ensure that the verification process is completed in a timely manner
Process appropriate denial/ineligible letters in a timely manner and in accordance with TCB policy
Maintain accurate, up-to-date waiting and transfer lists (if applicable), including purging by TCB policy
Maintain prospect, applicant and resident data, utilizing TCB standardized forms from guest cards to lease files and entering data from these forms into site logs as required
Compile reports with traffic/leasing information, work order information and area info as needed for upper management
Conduct rent comp studies quarterly or as required by the Property Manager
Assist in developing marketing plans including events, internet ads, print ads, outreach, marketing copy, order marketing materials, placing ads and submitting for approval to TCBs marketing department
Collect application fees and deposits as applicable
Responsible for completing the lease package for each rental, including renewals as applicable, renewal notices and questionnaires.
Complete all follow up including prospects within 24 hours of initial contact/visit and new resident follow up within 30 days after move-in
Schedule and perform move-in orientations and inspections and maintain resident handbook
Responsible for the appeal of the rental office show unit and all made-ready vacants
Schedule leasing office hours in order to meet the expected results, including evenings, weekends and holidays
Understand and adhere to the AFHMP (Affirmative Fair Housing Marketing Plan), as applicable.
Ability to maintain professional conduct in all situations.
Additional Responsibilities:
Assist occupancy specialist as needed and as time permits
May be requested to complete special projects as assigned
Knowledge, Skills and Abilities:
Self-starter, self-motivated and requiring minimal supervision
Problem solving skills
Must demonstrate strong sales, customer service, organizational, multi-tasking, communication skills and the ability to close the deal
Attention to detail required
Understands the impact of the first impression and follow up as integral elements of leasing
Knowledge of Federal Fair Housing Laws & Guidelines (training provided)
Excellent verbal and written communication skills required
Basic computer skills, including Word, Excel and Outlook
Physical Demands & Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee routinely is required to sit; walk; talk and hear; use hands to keyboard, finger, handle and feel; stoop, kneel, crouch, twist, crawl, reach, and stretch.
The employee is occasionally required to move around the building or site.
Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
The employee may occasionally lift and/or move up to 20 pounds.
May require travel dependent on business needs.
Must work under deadlines and ability to meet deadlines.
Education & Experience:
High-school education or above
Prior experience of at least one year in leasing and affordable housing
The Community Builders, Inc. is committed to ensuring diversity in its workplace, and candidates from diverse backgrounds are strongly encouraged to apply.
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