Description
**Job Title: Front Desk Concierge**
**Location:** Columbia
**Job Type:** Full-Time/Part-Time
**About Us:**
TerrBella is dedicated to providing exceptional customer service and creating memorable experiences for our guests. We pride ourselves on our commitment to excellence and our ability to go above and beyond to meet the unique needs of our clientele. Our team is passionate, professional, and driven by a strong customer service ethic.
**Job Summary:**
We are seeking a friendly, organized, and professional Front Desk Concierge to be the first point of contact for our guests. The ideal candidate will possess excellent communication skills, a warm demeanor, and a genuine desire to assist others. As a Front Desk Concierge, you will be responsible for managing guest inquiries, providing information about the facility and surrounding area, and ensuring guest satisfaction throughout their stay.
**Key Responsibilities:**
- Greet and welcome guests upon arrival with a friendly and professional demeanor.
- Manage reservations, check-in, and check-out procedures efficiently and accurately.
- Provide guests with information regarding services, amenities, and local attractions.
- Handle guest inquiries, requests, and complaints promptly and courteously.
- Assist guests with transportation arrangements, including taxis, shuttles, and car rentals.
- Coordinate housekeeping and maintenance requests to ensure guest comfort and satisfaction.
- Maintain an organized front desk area, including managing file systems and guest records.
- Collaborate with various departments to provide a seamless guest experience.
- Stay informed about local events, dining options, and activities to offer personalized recommendations.
- Uphold security and confidentiality for all guest information.
- Perform other duties as assigned by management.
**Qualifications:**
- High school diploma or equivalent; additional hospitality or customer service training is a plus.
- Proven experience in a customer service or front desk role, preferably in the hospitality industry.
- Strong interpersonal and communication skills, with a friendly and approachable demeanor.
- Ability to multitask and handle high-pressure situations with a calm and professional attitude.
- Proficient in Microsoft Office Suite and hotel management software (e.g., Opera, Marriott, etc.).
- Demonstrated problem-solving skills and a proactive approach to guest service.
- Availability to work flexible hours, including weekends and holidays.
**Benefits:**
- Competitive salary and performance-based incentives
- Comprehensive health and dental insurance
- Paid time off and holiday pay
- Employee discounts on services and products
- Opportunities for professional development and career advancement
- A dynamic and inclusive work environment
**How to Apply:**
If you are passionate about providing exceptional customer service and creating unforgettable experiences for guests, we would love to hear from you! Please submit your resume and a cover letter to [contact information] with the subject line "Front Desk Concierge Application."
[Company Name] is an equal opportunity employer and welcomes applicants from all backgrounds to apply. We look forward to welcoming you to our team!
JOB CODE: 1002494Apply on company website
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