Description
Four dynamic, integrated companies make up the Transwestern enterprise, giving us the perspective to think broadly, deeply and creatively about commercial real estate. Clients and investors rely on us for expertise that spans institutional and opportunistic investment, development, hospitality, and brokerage and asset services. Our award-winning, collaborative culture empowers team members with resources and independence to work across boundaries in pursuit of innovative solutions, reinforcing a reputation for service excellence that translates to measurable results. Through offices nationwide and alliance partners around the globe, we positively impact the built environment and our communities while fostering a work climate that champions career vitality for all. Learn more at transwestern.com and @Transwestern.
Part of the Transwestern companies, Transwestern Real Estate Services (TRS) strives to add value for investors, owners, and occupiers across all commercial property types. Fueled by a holistic perspective of the real estate life cycle, agility and creativity are hallmarks of our approach, while vast national resources and sound market intelligence underpin customized recommendations and property solutions.
Transwestern is built on a common purpose - Empowering Good People to do Extraordinary Things Together. We are committed to the hiring of smart, passionate, hard-working people who understand the benefits of both collaboration and independence.
POSITION SUMMARY:
The Tenant Experience Associate main responsibility is to create and manage programming at a Class A, LEED BD+C, high-rise office to enhance the experience for tenants and visitors and create a sense of community on the property. This role also includes managing and coordinating the conference/meeting rooms and event spaces on the Level 6 Amenities Floor, as well as meeting rooms and tenant break/office amenities on floors 1, and 8-13.
Additionally, this role will provide venue management services for the external visitors and building's occupants by managing all reservations and coordinating proper setup of meeting/networking spaces, décor, guest check in and guidance, catering, etc, and curating unique ideas to activate the amenity spaces, including the Fitness Center/Cycle Room/Group Fitness Room.
The Tenant Experience Associate will also be responsible for reporting progress on upcoming events at regularly scheduled team meetings, as well as constant communication with Property Management updates.
The ideal candidate for the Tenant Experience Associate will be available to work early mornings, evenings, and weekends, as needed to ensure successful and smooth operation of booked events.
ESSENTIAL JOB FUNCTIONS:
Programming planning for the occupants of the property to be hosted in building event spaces (terrace, Town Hall, Café, Fitness Center, Lawn, etc.)
Manage the Level 6 Amenities Floor including the technology, reservation requests from occupants, lounges, café and food retailer, table and chair set up and breakdown, cleaning schedules between events, and guest management to designated floors
Curate unique and worthwhile activations in amenity spaces, as needed
Coordinate property synergy
Assist Property Management team in creating welcome collateral and events, as needed
Facilitate fitness instruction, classes, events, supply ordering, etc.
Utilize common areas for pop-ups and activations, as needed
Assists with communication disbursements regarding events for building occupants, as needed
Act as building ambassador, including maintaining a welcoming presence in public spaces when requested during events
Engage building occupants to participate in building programming, as needed
Maintain Fooda and Farmer's Fridge services on Level 6
Manage snack and beverage inventory for building break rooms and executive suites on level 13
Manage office supply inventory for building copy rooms
Coordinate the ordering and delivery of floral arrangements, corporate gifts, catering, etc. as required
Stay current on knowledge of local events and cultural attractions
Facilitate, coordinate, and source vendors as needed for building events and programming
Track and manage vendor Certificates of Insurance (COIs)
Book and coordinate all events at the building including providing stanchions, staging equipment and furniture, creating and providing professional signage, etc.
New building initiatives to enhance the experience of building occupants as needed and requested (researching and implementing new technology, new amenities, new sustainability programs, and special projects)
POSITION REQUIREMENTS:
Highschool diploma or GED.
A bachelor's degree, preferred.
Must have intermediate to advanced MS 365 Word, Excel and Outlook proficiencies.
Proficient in Adobe PDF.
Experience in Canva, preferred.
Ability to keep information strictly confidential.
Strong desire to succeed in an entrepreneurial environment.
Must be able to handle multiple projects, changing priorities and a continually heavy workload.
Exceptional oral and written communication skills.
Strong customer service orientation.
Excellent problem-solving skills.
Self-starter
Ready ability to work hours outside of Mon-Fri 8am-5pm, as required.
Excellent time management skills.
Ability to creatively solve problems.
Detail oriented.
WORK SHIFT:
LOCATION:
Houston, TXThis is a dynamic, on-site role that places you at the heart of the action. As a result, an essential function of this position is working on-site. Remote or hybrid options are not available. Being on property allows you to build strong relationships with clients and tenants, respond in real time, and make a visible impact every day.
ABOUT US
Transwestern's Guiding Principles are woven into the fabric of our firm and underscore the value of each individual team member. We embrace inclusion – not only as the right thing to do, but as a reflection of who we are. It is our responsibility and heartfelt desire to create an environment that elevates the human spirit and brings out the best in everyone.
Different backgrounds, life experiences and cultures shape our individual perspectives and ultimately generate the best results for our clients. Strategic human capital planning combined with development initiatives foster a work environment that celebrates uniqueness and champions the achievements attained through collaboration.
Please note that all candidates selected for an offer of employment are subject to pre-employment background checks, which may include but are not limited to, based on the role for which they have been selected: criminal history, education verification, social media review, motor vehicle records, credit history, and professional license verification. In addition, your employment with Transwestern is subject to successfully passing a drug screen check prior to your starting with the Company along with satisfactory references.
We understand you have a choice when choosing where to work and pursue a career. We understand you are unique and have your story. We want to hear it. We encourage you to apply today so that you may become a part of the Transwestern story.
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