Access Coordinator III Job Listing at UAMS in Little Rock, AR (Job ID R0081406)

Description

Current University of Arkansas System employees, including student employees and graduate assistants, need to log in to Workday via MyApps.Microsoft.com, then access Find Jobs from the Workday search bar to view and apply for open positions. Students at University of Arkansas System will also view open positions and apply within Workday by searching for “Find Jobs for Students”.

All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated).
If you close the browser or exit your application prior to submitting, the application process will be saved as a draft. You will be able to access and complete the application through “My Draft Applications” located on your Candidate Home page.
 

Closing Date:

02/11/2026
Type of Position: Clinical Staff - Medical Ancillary Support
Job Type: Regular
Work Shift: Day Shift (United States of America)

Sponsorship Available:

No
Institution Name: University of Arkansas for Medical Sciences

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.
 

UAMS offers amazing benefits and perks (available for benefits eligible positions only):

• Health: Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.  To apply for the position, please click the Apply link/button.

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual orientation, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University's Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.
 

For general application assistance or if you have questions about a job posting, please contact Human Resources at askrecruitment@uams.edu.

Department: COM | PSY Child Study Center and Strive Access

Department's Website:

Summary of Job Duties: This role plays a vital front-line role in delivering an exceptional patient experience. Serving as a trusted resource for patients, this position supports scheduling, billing, and payment inquiries while ensuring accurate patient data collection and timely billing and collections. Working under general supervision, the role proactively coordinates appointments, resolves scheduling conflicts, and supports smooth patient access to care. The position requires the ability to perform all functions of the Access Coordinator I and II levels and contributes broadly to patient care operations as needed. Ideal candidates are organized, patient-focused, and motivated by improving both systems and the patient experience. If you are ready to make an impact, we encourage you to apply!
Qualifications:

• High school diploma/GED, plus three (3) years of customer service or healthcare experience required.

• Knowledge of basic medical terminology required.

Knowledge, Skills & Abilities:

• Good communication skills.

• Computer/basic keyboard skills.

• Telephone etiquette skills and general knowledge of office machines, including printers and scanners.

• Excellent customer service skills.

Responsibilities

• Interacts with and assists the public in a professional and friendly manner as needed.

• Demonstrates effective communication skills; communicates accurately with complete information; maintains strict confidentiality when necessary.

• Demonstrates positive working relationships with co-workers, management team, and ancillary departments.

• Deals with conflicts in a positive and professional manner using careful listening and negotiation skills to resolve disagreements. 

• Consistently utilizes communication devices and keeps accurate records as required.

• Demonstrates effective service recovery skills; follows the Core Concepts of Patient and Family Centered Care and the Basic Code of Conduct Guidelines.

• Assists internal and external stakeholders as needed with exceptional customer service.

• Schedules, reschedules, and coordinates appointments using the hospital systems by performing visit notifications of patients.

• Conducts pre-registration as needed, inputs and/or updates accurate patient information. 

• Create new patient charts. Clean and maintain equipment.

• Pick up and deliver mail to the mailroom and ensure the waiting room is clean.

• Issue school/work excuses, sends out no-show letters, and takes patient photos.

• Responsible for canceling and rescheduling appointments as requested.  

• Conducts insurance verification and benefits explanation by running eligibility on patients; requests outside records and gathers outside medical records from referrals, and files patient charts as needed. 

• Conducts authorizations and pre-certifications; tracks pre-authorizations and maintains referrals.  Enters benefit and authorization information. 

• Collects and posts payments and issues receipts.

• Responsible for reconciliation of daily deposit & batch dollars, and must complete the deposit agreement. 

• Counsels patients on all related financial information, i.e., hospital discounts and speaking with MCPG about payment arrangements. 

• Attends required training and/or in-services.

• Attends staff meetings and participates in the orientation and/or training of new staff. 

• Participates in annual educational needs assessment.

• Maintains required job skill competencies and completes skill assessment annually. Completes and maintains documentation of continuing education hours.

• Performs other duties as assigned.

Additional Information:

Salary Information:

$16.33/hour

Required Documents to Apply:

Resume

Optional Documents:

List of three Professional References (name, email, business title), Proof of Veteran Status
Special Instructions to Applicants:

Recruitment Contact Information:

Please contact askrecruitment@uams.edu for any recruiting related questions.

All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS  

Please do not send to listed recruitment contact.

Pre-employment Screening Requirements: Adult Maltreatment, Annual TB Screening, Child Maltreatment, Criminal Background Check, Substance Abuse Testing

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity.  The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law. 

Constant Physical Activity: N/A
Frequent Physical Activity: N/A
Occasional Physical Activity: N/A
Benefits Eligible: Yes

 Apply on company website