Director of Enterprise Network Services Job Listing at UT Dallas in Richardson, TX (Job ID 29887)

Description

The Director of Enterprise Network Services under the Office of Information Technology (OIT) is a member of the OIT Senior Leadership Team. This forward-looking position is responsible for ensuring OIT provides valued and effective network services to the UT Dallas community. The Director will play a pivotal role in creating and executing the University's Enterprise network strategy and consulting with the campus community on enterprise and research networking topics.

Minimum Education and Experience

Bachelor's degree and 5 years of related progressive experience.

Preferred Education and Experience

Preferred Qualifications:

• Advanced Degree: Master's degree in computer science, Information Technology, or a related field.
• Strong knowledge of network infrastructure, LAN/WAN architecture, and security protocols.
• Extensive Experience: Over 10 years of experience in IT infrastructure management, with at least 5 years in a leadership role overseeing network or service provider environments.
• Certifications: Relevant certifications such as JNCIP, PCNSE, CCNP, CISSP, AWS Certified Solutions Architect, or Azure Solutions Architect.
• Higher Education Experience: Experience working in a higher education environment, understanding the unique challenges and requirements of academic and research networks.
• Project Management: Proven experience in managing large-scale IT projects, including network infrastructure upgrades and cloud migrations.
• Vendor Management: Strong experience in negotiating and managing vendor contracts and relationships.
• Strategic Planning: Demonstrated ability to develop and implement strategic plans for network infrastructure and services.
• Communication Skills: Excellent written and oral communication skills, with the ability to present complex technical information to non-technical stakeholders.
• Collaboration: Ability to work collaboratively with various departments and teams to achieve organizational goals.
• Innovation: A track record of implementing innovative and cost-effective network solutions.
• Performance Metrics: Experience in developing and monitoring key performance indicators for operational excellence and customer service.

Essential Duties and Responsibilities

Leadership and Management:

• Lead and manage a team responsible for network design, LAN/WAN/WLAN connectivity, security analysis/design, and implementation.
• Provide technical guidance and support to the team, ensuring adherence to best practices and proven methodologies.
• Serve as a project manager and escalation resource for all technical activities.
• Mentor leadership of the area and ensure smooth operations of personnel.
• Establish and nurture a high-performance IT culture that aligns with ITIL frameworks, prioritizes service quality through SLAs, and elevates user satisfaction via experience-driven XLAs
• Build team cohesion and collaboration across all teams.
• Collaborating with SLT/ELT and ensuring cascading of strategic OIT direction within team and also across OIT as opportunities arise.

Strategic Planning:

• Develop and implement strategic plans for network infrastructure to support organizational goals.
• Coordinate and execute approved adjustments and changes to increase performance and availability.
• Provide ongoing review of capacity requirements to align with budget planning.
• Develop strategy for OIT for all assigned areas.
• Define, establish, and measure goals, priorities, and strategic plans for providing support that meets the University's current and future technology needs.

Network Operations:

• Oversee the secure operation of the enterprise network, including wired, wireless, data center, and research networks.
• Ensure stability, reliability, and performance optimization of mission-critical services.
• Provide hands-on assistance and troubleshooting as needed.
• Ensure user needs are met by acting as a liaison.
• Implement and utilize reporting systems, policies, and procedures.
• Lead the network management of wired, wireless, data center, research, and cloud networks.
• Plan and coordinate the installation and performance of all networks.
• Provide leadership to ensure 24/7 network availability in normal and emergency operating environments.

Network Security:

• Develop and enforce network security policies and procedures to protect university data and resources.
• Conduct regular security assessments and audits.
• Lead the design, technology selection, and operations of an exceptionally reliable and high-performing mission-critical secure enterprise wired, wireless, data center, research, and multi-cloud networks.
• Strong focus on identity and access controls, ensuring secure and role-based access to systems and data in compliance with institutional policies and cybersecurity standards.

Cloud Network & Security (AWS, Azure, GCP):

• Manage and secure cloud network infrastructure on AWS, Azure and Google Cloud platforms.
• Implement best practices for cloud security and compliance.

DDI Services (DNS, DHCP, IPAM):

• Oversee the management of DNS, DHCP, and IP address management (IPAM) services.
• Ensure efficient and reliable DDI services.

Internet2 Services:

• Oversee the implementation and maintenance of Internet2 services to support advanced networking for research and education.

Eduroam Services:

• Ensure the availability and reliability of Eduroam services for seamless wireless access for students, faculty, and visitors.

Telecommunication Services:

• Oversee telecommunication services, including Session Border Controllers (SBC), Microsoft Teams, and ATT SIP.
• Ensure reliable and secure telecommunication services to support university operations.

New Buildings:

• Collaborate with campus planning and facilities teams to design and implement network infrastructure for new buildings and renovations.

Collaboration with Research and High-Performance Computing:

• Work closely with the Research Support and High-Performance Computing (HPC) team to ensure network infrastructure supports HPC requirements.

Vendor Management:

• Manage all related vendor support contracts for hardware, software, and connectivity.
• Work in concert with software and hardware vendors for problem resolution.

Documentation and Reporting:

• Establish business rules, maintain documentation of data and reporting protocols, and assist in the development and implementation of best practices for the management of UTD's Network Services.
• Provide up-to-date system and network documentation and inventories.
• Provide advance notification of all planned system and network outages and set realistic expectations on availability.
• Knowledge Management for campus – Enterprise Network services

Performance Management:

• Complete performance reviews, professional development plans, hiring processes, and disciplinary actions as necessary.
• Identify, develop, and monitor key performance indicators for operational excellence, customer service, and technology resource utilization and support.
• Take on service delivery issues and escalations and take ownership to remedy service failures.

Additional Information

Knowledge:

• Extensive knowledge of LAN/WAN, Wi-Fi, VPNs, cloud-based networking systems, firewalls, intrusion detection systems, encryption, and cybersecurity best practices.
• In-depth understanding of IT compliance standards (e.g., ITIL, ISO, SOX, COBIT).
• Comprehensive knowledge of enterprise-level network architecture, capacity planning, and systems integration.
• Familiarity with project management methodologies and tools, particularly for large-scale IT network infrastructure projects.
• Knowledge of telecommunication services, including SBC, Microsoft Teams, and ATT SIP.
• Understanding of cloud network infrastructure and security on AWS and Azure platforms.
• Awareness of advanced networking for research and education, including Internet2 and Eduroam services.

Skills:

• Strong analytical and problem-solving skills.
• Excellent project management skills, with the ability to manage multiple projects simultaneously.
• Proficiency in network infrastructure, network services, and cloud technologies.
• Strong leadership and team management skills, with the ability to mentor and develop staff.
• Excellent written and oral communication skills, with the ability to communicate complex technical information to non-technical stakeholders.
• Strong customer service skills, with a focus on meeting user needs and expectations.
• Ability to develop and enforce network security policies and procedures.
• Proficiency in managing DNS, DHCP, and IP address management (IPAM) services.

Abilities:

• Ability to lead and manage a team of network professionals, fostering collaboration and performance.
• Ability to develop and implement strategic plans for network infrastructure to support organizational goals.
• Ability to ensure the stability, reliability, and performance optimization of mission-critical services.
• Ability to conduct regular security assessments and audits.
• Ability to manage and secure cloud network infrastructure on AWS and Azure platforms.
• Ability to oversee the implementation and maintenance of Internet2 and Eduroam services.
• Ability to collaborate with campus planning and facilities teams for new building network infrastructure.
• Ability to work closely with the High Performance Computing (HPC) team to support HPC requirements.
• Ability to manage vendor relationships and contracts for hardware, software, and connectivity.
• Ability to establish business rules, maintain documentation, and implement best practices for network services management.
• Ability to handle service delivery issues and escalations, taking ownership to remedy service failures.

Ideal Team Player
Managed ego focuses on collective success over personal recognition, shares credit, self-motivated, continuous learning, results oriented, driven to excel, emotionally intelligent.

Remote Work Eligibility Statement
Hybrid Remote Work Available after probationary period

Important Message

1) All employees serve as a representative of the University and are expected to display respect, civility, professional courtesy, consideration of others and discretion in all interactions with members of the UT Dallas community and the general public.

2) The University of Texas at Dallas is committed to providing an educational, living, and working environment that is welcoming, respectful, and inclusive of all members of the university community. UT Dallas does not discriminate on the basis of race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, national origin, disability, genetic information, or veteran status in its services, programs, activities, employment, and education, including in admission and enrollment. The University is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities. To request reasonable accommodation in the employment application and interview process, contact the ADA Coordinator. For inquiries regarding nondiscrimination policies, contact the Title IX Coordinator.

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