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Company: Valley Bank
Location: Wayne, NJ
Career Level: Associate
Industries: Banking, Insurance, Financial Services

Description

Responsibilities include but are not limited to:

  • Update and maintain Customer Information Files via requests from all areas of the bank regarding address changes, name changes, privacy, etc.
  • Provide support to other system users to ensure accurate updates to the Customer Information Files.
  • Establish and maintain Banking by Phone Transfer Set-up and Christmas Club Automatic Transfer Set-up.
  • Review and research of return mail to ensure redelivery and/or compliance with FACT Act monitoring.
  • Assist customers with stop payment request.
  • Prepare - upload daily file to generate Personal Online Banking security information reset letters.
  • Assist with scanning of department work.
  • Monitor and review of all maintenance performed utilizing computer reports.
  • Process Overdraft Protection (ODP) Opt-in - Opt-out requests.
  • Assist with loan research and generate installment loan payment histories.


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