Loan Operations Quality Assurance Analyst Job Listing at Valley Bank in Jericho, NY (Job ID 25-73)

Description

Responsibilities include but are not limited to:

• Assist in the management of a robust quality assurance program for operational processes within Loan Operations, including enhancing and maintaining the sampling methodologies for testing within the department.
• Continuously analyze programs against internal procedures and regulatory requirements to ensure quality, completeness, and accuracy of various functions.
• Conduct regular audits and review of loan files to ensure compliance with internal policies and external regulations.
• Conduct sample reviews of functions managed in loan operation including new loans boarded, loan modification/extension, payments/advance/paydown, rate changes, and maintenance completed on IBS, vendor management reports, and annual high-risk reviews.
• Work with the Audit Department, share findings and redirect quality assurance efforts as needed to address audit findings, implement quality assurance measures and improve overall loan processing efficiency.
• Develop checklists to ensure all appropriate forms and documents are updated when changes are made to policies and procedures.
• Analyze trends in QA reporting to support training to employees to enhance performance and increase the effectiveness of within Loan Operations.
• Analyze loan data to identify trends, issues and areas of improvement.
• Track status of remedial efforts and assess adequacy of resolution.
• Draft proposed enhancements to written procedures pursuant to QA findings.
• Remain current on industry rules, regulations, and best practices to ensure the testing program and processes comply with these regulations.