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Staff Appraiser - Commercial
Valley Bank - Wayne, NJ
Responsibilities include but are not limited to: Maintain contact with various departments to resolve problems relative to requests for appraisal work. Monitor and evaluate the impact of changes in the commercial appraisal profession and recommend changes in official Valley National Bank Appraisal policies and procedures as appropriate. Responsible for processing appr...
Personal Banker- Woodbridge
Valley Bank - Woodbridge Township, NJ
Responsibilities include, but are not limited to: Responsible for providing exceptional customer service in accordance with Valley's mission statement. Ability to engage customers with friendly and professional service. Knowledge of all Bank products and services and ability to educate and demonstrate customers on such, as well as cross sell various products and services. ...
Policy & Process Analyst
Valley Bank - Fairfield, NJ
Responsibilities include, but are not limited to: Oversee and assess existing processes and workflows while considering interdependencies, procedures, and requirements. Optimize productivity by designing, implementing, and testing new procedures and process maps. Assemble reports to document process status and changes, measuring efficiency gains. Maintain, up...
Private Banking Officer I
Valley Bank - Orlando, FL
Responsibilities include, but are not limited to: Proactively develops internal and external networks for referral sources that generate prospects and create visibility in the marketplace. Manages the retention and expansion of existing client relationships through a contact strategy and ongoing review the clients banking needs. Build, promote and maintain adequate pi...
Professional Practices Lead
Valley Bank - Morristown, NJ
Responsibilities include, but are not limited to: Manages all aspects of Professional Quality Assurance Reviews in the audit process. Provides guidance, training, and support to other team members in the completion of audit procedures included in the audit programs and the planning documents. Facilitates the annual and ongoing Risk Assessment process for the depa...
SAP Report Designer/Developer
Valley Bank - Morristown, NJ
Responsibilities include, but are not limited to: Collaborate with functional/business teams to understand the requirements and transform the requirements into technical designs and solutions and effective data models. Design data models to extend business content objects or create new data models (SAP HANA Modeling and ABAP CDS Modeling) to support self-service operational an...
SBA Business Development Officer - South FL
Valley Bank - Miami, FL
Responsibilities include but are not limited to: Assist with soliciting new SBA business from present and prospective clients. Conduct calls and other marketing efforts focused on prospects, clients, internal referral sources, and external referral sources. Establish strong referral network and relationships with commercial real estate agents, brokers, CPA's, accountants, atto...
Seasonal Personal Banker
Valley Bank - Freehold, NJ
Responsibilities include, but are not limited to: Ability to perform all transactions required by a customer and use appropriate technology to provide services effectively and efficiently. Services customers by processing deposits and withdrawals such as loan payments, holiday club payments and savings. Sells money orders and cashiers' checks. Performs duties...
Service Excellence Manager I
Valley Bank - Belleville, NJ
Responsibilities include, but are not limited to: Achieve and maintain a high level of customer service and satisfaction, individually and collectively within the branch. Provides quality customer service through personal contact with customers and prospects in adherence with company policy including, handling customer issues in person or over the phone in researching and resolving iss...
Service Excellence Manager I
Valley Bank - Beverly Hills, CA
Responsibilities include, but are not limited to: Achieve and maintain a high level of customer service and satisfaction, individually and collectively within the branch. Provides quality customer service through personal contact with customers and prospects in adherence with company policy including, handling customer issues in person or over the phone in researching and resolving iss...
Service Excellence Manager I- Avenue J
Valley Bank - Brooklyn, NY
Responsibilities include, but are not limited to: Achieve and maintain a high level of customer service and satisfaction, individually and collectively within the branch. Provides quality customer service through personal contact with customers and prospects in adherence with company policy including, handling customer issues in person or over the phone in researching and resolving iss...
Service Excellence Manager-Regional
Valley Bank - Moonachie, NJ
Responsibilities include, but are not limited to: At the direction of the Division Head, must have the ability to travel to various branch locations to provide coverage which will continue to ensure high levels of customer service within the branch network. Achieve and maintain a high level of customer service and satisfaction, individually and collectively within the branch. ...
Service Excellence Manager-Regional
Valley Bank - Dover, NJ
Responsibilities include, but are not limited to: At the direction of the Division Head, must have the ability to travel to various branch locations to provide coverage which will continue to ensure high levels of customer service within the branch network. Achieve and maintain a high level of customer service and satisfaction, individually and collectively within the branch. ...
Sr Customer Care Specialists (Call Center)
Valley Bank - St. Petersburg, FL
Responsibilities include but are not limited to: Follow bank established guidelines regarding customer service and deliver an exceptional customer experience in accordance with Valley's mission statement. Manage all customer issues while maintaining the highest level of professionalism; provide thoughtful prompt resolution with empathy; poise a consistent voice with the on-goi...
Sr Supervisor (Call Center)
Valley Bank - St. Petersburg, FL
Responsibilities include but are not limited to: Provide guidance and assistance to CSR's handling customer inquiries. Provide coaching, mentoring in achieving sales goals and Mystery Shop Standards. Daily monitoring of call volumes to determine adequate staffing needs to ensure service levels are being met. Recommend schedule revisions and manage changes in ...
