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Company: Valley Bank
Location: New York, NY
Career Level: Director
Industries: Banking, Insurance, Financial Services

Description

Responsibilities include but are not limited to:

  • Lead the definition and evolution of end-to-end digital experiences and platforms, ensuring they are cohesive, intuitive, and scalable across products and channels.
  • Apply systems thinking to connect customer needs, product capabilities, technology, and operational processes into unified solutions.
  • Establish and maintain standards, frameworks, and best practices that elevate quality, consistency, and efficiency across the organization.
  • Influence strategy, prioritization, and decision-making across cross-functional teams without direct authority.
  • Design and improve complex customer journeys, addressing friction points across digital, physical, and assisted touchpoints.
  • Drive the integration of emerging technologies, including AI, into customer experiences and internal workflows in a responsible and effective way.
  • Use data, research, and performance insights to identify opportunities, inform decisions, and continuously improve experience and platform outcomes.


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