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Company: Valley Bank
Location: Clifton, NJ
Career Level: Associate
Industries: Banking, Insurance, Financial Services

Description

Responsibilities include but are not limited to:

  • Investigate customer claims related to unauthorized or erroneous electronic transactions (e.g., debit card, ACH, ATM) in accordance with Regulation E, EFTA, and NACHA guidelines.
  • Ensure all claims are processed within regulatory timeframes, including provisional credit issuance and final resolution.
  • Communicate clearly and professionally with customers regarding claim status, required documentation, and resolution outcomes.
  • Collaborate with internal departments such as Fraud, Risk, Compliance, Customer Service, and Retail to gather supporting evidence and ensure accurate claim adjudication.
  • Document all investigative steps, findings, and communications in the bank's case management system.
  • Monitor claim trends and escalate suspicious activity or potential fraud to the appropriate teams.
  • Stay current on changes to Reg E, NACHA rules, and other relevant banking regulations.
  • Participate in audits and compliance reviews related to claims handling and Reg E adherence.


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